Sentido Pelagos Suites Hotel

This is our last day and I can say the vacation was truly worth it. Don't mind or listen to negative comments about the hotel until you'ved experienced it yourself. All the staff were incredibly kind. I have nothing but to praise them. Especially the Filipino Service Staff. I want to give a shout-our to Irene and her collegues, whose names I didn't get to ask. As for the lady handling the towels she might have just been having a bad day, which I understand but I hope she tones down the rudeness. Overall, though I had a wonderful experience staying at the hotel.

By the way, I'm worried about the woman who cooks during lunchtime. Many guests witnessed a chef. If Im not mistaken, even though he wasn't wearing a uniform I knew he was the chef because I had spoken to him before. The chef shouting at her and even throwing something at her. It was a scene that drew attention because he seemed drunk. I don't know exactly what happened but I hope she's okay as I saw her running away in tears. She seemed like a kind person. The other guests at the table next to ours were delighted with her because right after they sat down the lady handed them a serving of mussels. I overheard that she knew it was a favorite of one of the guests, so they were really happy with her since it was totally unexpected. I hope she's alright. Whatever the problem was, people shouldn't be humiliated in public things can be discussed in private.

⚠️ AVOID PELAGOS SUITES HOTEL AT ALL COSTS — £3,000 HOLIDAY TURNED INTO A NIGHTMARE ⚠️ If you’re British and considering booking Pelagos Suites Hotel, I strongly recommend thinking twice. We paid around £3,000 for a 10-day holiday in June for 2 persons, expecting a relaxing 5-star experience. What we got was completely unacceptable.

From the moment we arrived on 5 June, the problems started.

We were given a room with no bedside table on one side and no electrical sockets on either side of the bed. We had nowhere to put our phones, books or even a bottle of water, so our belongings had to sit on the floor overnight. For a hotel advertised as 5-star, this is simply ridiculous.

We asked to change rooms the following morning, and this is where things became even worse.

During the room change, hotel staff threw away a bag containing 9 pairs of shoes belonging to me and my daughter. Nine pairs. These were our personal belongings, not rubbish.

How can hotel staff simply dispose of a guest's belongings?

The hotel admitted what had happened. They agreed to reimburse us, and we signed an agreement confirming the settlement. We were told the reimbursement would be dealt with within 5 days.

It wasn't.

We remained at the hotel for the rest of our holiday, and despite the promises, nothing was resolved. After we left, the situation became even more disgraceful: management stopped responding to us and failed to provide any meaningful update about our claim.

Even Jet2 Holidays has apparently struggled to get a response from the hotel management.

And this wasn't the only problem.

🍽️ THE FOOD The food was, in our experience, some of the worst we have ever had at a Greek hotel. Cold eggs, cold chips and a very limited selection of food. Paying £3,000 for a holiday and being served food of this standard is completely unacceptable.

🧹 HOUSEKEEPING During our 10-day stay, we had to contact reception four separate times because the room either hadn't been cleaned properly, hadn't been serviced at all, or clean towels were missing after the beds had supposedly been made.

Four times in ten days. Again, this is supposed to be a 5-star hotel.

🚨 MANAGEMENT — THE BIGGEST DISAPPOINTMENT What makes this whole experience even worse is the way management behaved.

While we were still at the hotel, we were repeatedly given assurances by Lina guest relations, and promises that everything would be sorted. Once we left, communication practically disappeared.

We paid a lot of money for this holiday, and instead of coming home with great memories, we came home having lost personal belongings, dealt with poor service, complained repeatedly about basic housekeeping, endured disappointing food and then had to chase the hotel for compensation they had already agreed to.

This treatment is absolutely unacceptable.

If this is how Pelagos Suites Hotel treats paying guests, particularly guests paying thousands of pounds for what is supposed to be a 5-star holiday, then people deserve to know before they book.

My advice to anyone considering this hotel: DO NOT BOOK IT without doing your research first.

We will be taking this matter further with Jet2 Holidays and will continue pursuing the reimbursement that the hotel agreed to.

£3,000 spent. Personal belongings thrown away. Promises broken. Management disappeared.

That is our experience of Pelagos Suites Hotel. Never again.