- Greece Holidays
- Kardamena
- Mitsis Summer Palace
The complex is located in Kardamena and is an ideal destination for rest and relaxation. In the complex there are a total of 252 rooms. The public areas of the resort are air-conditioned. The reception offers 24-hour service. There is an elevator for guests ' convenience. In the complex there is a bench with newspapers. All guestrooms feature: Individual air-conditioning / heating, Private bathrooms with bath tabs, slippers, bathrobes, Hairdryer, Direct-dial telephone, Mini bar/fridge ,Satellite TV, Balcony/terrace, Safety deposit box (deposit of 20 Euros), Wake-up calls, Room service 24/7 (for a fee), Floor covering: tiles. Guests can relax in the beautiful garden. Guests can use the Internet access for personal or business purposes. Guests can take advantage of the room service and enjoy breakfast in bed. Laundry service is available. Kos airport is 12 km away and kos town and port are 30 km away .
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a water park (surcharge) and outdoor tennis courts. Additional features at this hotel include complimentary wireless Internet access, concierge services and babysitting (surcharge).
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We stayed towards the end of September going into October. It seemed like the perfect time to come I was looking for a relaxing get away and this is exactly what I got.
My room I selected was sea view with a plunge pool it was definitely worth the pennys. The view I had was absolutely beautiful everyday and we got our use from the pool it especially having the sun on us all day there on the terrace loved having the sunbeds there too to just chill out. The room was lovely had everything we needed, a big bathroom loved the shower. Coffee and tea facilities and mini fridge always filled up. We had it all cleaned up every other day which suited us however we did have our towels taken. A quick trip to reception and I had the towels in my room in minutes! I couldn’t fault the room or service here.
The food I enjoyed. I heard mixed opinions before hand. I enjoyed having different main meals everyday from the menu and getting to choose my starters and desserts myself from the buffet. The Med for Brunch we ate at twice it was so good the food here is amazing it’s a must if you go here. We enjoyed an evening meal here too and which was tasty. We didn’t try the the dusk restaurant but the food looked great when we walked past. The den was an unreal experience I loved it here especially with evening entertainment here too. The drinks at all the bars and restaurants are great. Lots of choice and you’ll never have an empty glass.
The beach was great. Lots of beds for everyone and the staff made sure with other hotels on the same beach they made sure the sunbeds were used my summer palace guest only which I thought was fair. I enjoyed the snack bar with gyros here they are very tasty. We never went to the pools much since we had our one back at the room but we did go the infinity pool for a tiny bit and I loved the view here.
Staff here amazing I can’t fault their service one bit. From arriving to leaving they were so helpful with anything and everything and they don’t like to leave you waiting. We were taken on a buggy to our room on arrival and I never got to carry my case it was all done for me. The lady in the main restaurant I wish I got her name but she needs huge praise for her service so welcoming every single day at all times of day she’s a credit to the hotel. Want to comment about the staff in the main bar and restaurant too they were so friendly and attentive.
Thankyou for a lovely trip it was everything I was looking for
We are staying here now and we were worried about the mixed reviews
Now being here we can see why they were mixed We are in a hotel room. The old part. Not really 5* rooms And then there are the rooms in the new part which look gorgeous 5*
The reviews of the food are mixed too for the same reason
The main restaurant area the food is a bit hit n miss. You now order your main and self service for the starter, sides and dessert. Day 1. Fairly late. The main we ordered was a prawn risotto. I hate to say it it was awful. Three prawns in it. And tasted like rice pudding. And arrived whilst we were getting our starters so was not hot.
Day 2 we had lunch in there. Very good. The prawn and rice dish was full of prawns and also mussels which I loved. But my wife doesn’t eat mussels so was a bit disappointed to find the prawn and rice dish was a prawn and mussel dish with no rice. But I found it delicious
The snack food at the fresco bar is good. As are the drinks everywhere
The fresco bar is great. Vegetarian food and the taco has strange but delicious black crunchy stuff in it. Very yummy
The bbq at the den is very good too. Great selection of dishes including non meats too
Our room is basic. Pretty Worn. The very helpful staff moved us to another room as the first was right at the top of the stairs and too noisy. This was much appreciated. But it’s not 5*. Shower is loose on the wall. It works fine. All just a bit old and worn. Just one chair in a room for two. Especially when you see the new area which is gorgeous and new. We were hoping for a 5* experience so are a little disappointed with the room but still think it is a wonderful place with lovely staff.
We can’t login to the app. Which I think is vital when there’s so much to do. Which restaurant is open when? What programme is on today? They are looking into it for us and have suggested using the website. We can login on the website. But that doesn’t have a what’s on today view from what I can see. So it is hard to plan our stay. We have booked the à la carte restaurants through the website and did so before we set off as we read that they get booked up quickly.
The location is lovely. I went for a run and ran 8k to the next town. The coastline is beautiful
The staff are excellent and all very lovely. From the waiting staff, bar staff and Reception very helpful. Drinks are very good. Coffee is great!
It’s just let down by the older rooms and the food in the main restaurant can be hit n miss. This is easy to solve I think but probably expensive as it’d require a refurb of the old rooms.
Day 1. I’d say A better quality of food is required in the main restaurant. Better selection of self serve stuff. Eg add nuts for the yoghurt. Boiled eggs. I can’t put my finger on it but normally I love perusing the selection at a 5* hotel but it seemed a bit lacking. That said the cooked breakfast looked great if you prefer a full English.
Day 2 they must have read my review. The selection at breakfast was great. Catered for everybody. No honey today which would have been nice with the yoghurts but other sauces available
The juice bar with fresh juices is excellent
Day 1 We had a look at the gym. The chap who runs it and the class is very attentive and professional. It has a small selection of machines. 2 running machines I think. Great selection of loose weights. Quite a small area with rubber mats on the floor. It’s not a seperate room which is unusual. The fitness programme is extensive.
Day2. Used the yoga and stretching classes. Very good indeed.
Day 3 Greek night What a fabulous-food buffet in the main restaurant. A huge selection of flavours and colours and textures. The detail and quality of the food night was clearly excellent. The herbs, sauces all prepared very well. I don’t even like desserts. But they were so good. I had a tiny amount of each one just to experience the tastes and try were beautiful. No flouriness to the creams or sauces, beautiful textures and tastes. The carrot cake in particular was zingy and moist.
And the staff must be mentioned again. Their attentiveness is superb. Always very helpful and constantly checking and asking what is good, what can improve and they listen and sort it too.
Day 4 Today We are getting to try one of superior rooms for the rest of our holiday. So exciting. The room is absolutely 5 star. Gorgeous. A huge double bed, a very large space, with everything you could need, sofa (which I think transforms into a bed, arm chair, dressing table. Then the bathroom. Stunning. Large. A huge shower that easily accommodates two people! His n hers sinks with a large work top and hat dryer. Oh and it has a plunge pool in its own private garden. Fun to see and beautiful but I don’t think we will use it as this room faces north so doesn’t get much sun. We had originally booked a sea view room as we enjoy that so much and I would certainly book a sea view if we return. Which I would like to. So whilst this room is sheer luxury the only thing that actually makes me miss the old room is the sea view and the sunny balcony, especially in the evenings .
As I write this I am sitting outside the main terrace enjoying the sunset and sea view.
We went to the med restaurant for brunch today. Faultless. Service top notch. Food perfectly prepared. My wife had the golden eggs which are deep fried like a scotch egg but without meat. Very yummy. I had a traditional Greek scrambled egg based dish. I can’t remember what it was called but yum yum. As always, excellent coffee.
We are currently at the hotel, having arrived late evening yesterday, and I can honestly say so far it’s been nothing less than 5*. We had a transfer from the airport arranged by the hotel as we booked direct, that couldn’t have gone any more smoothly. Our room (junior suite with sea view) has truly spectacular views. Must admit, we missed breakfast but gyros on the beach at lunchtime was delicious. Cocktails great too (which may have something to do with why breakfast was missed!). Will update more during our stay. We booked the 3 à la carte restaurants on the app before we came away so looking forward to those.
Amazing hotel, idyllic setting.
Cannot fault the 5 star rating, apart from the food!
Unfortunately for us the only thing that let it down and would stop us returning was the food in the main buffet. Selection and quality of produce was poor and presentation was awful.
The staff worked very hard, but there was no flow to anything. bowls were missing so you couldn't select the food you wanted, tea served without milk, which would then take ages to arrive, food not topped up quick enough.
Bars in the surrounding areas, were constantly running out of glasses, we waited 15 mins, so they could wash some and then were served beer in processco glasses.. doesn’t reflect 5 star rating!!
⭐ 1/5 – Beautiful sea, but the hotel does not feel like a 5-star property
We have just returned from a 12-day stay at Mitsis Summer Palace, and unfortunately, it was a huge disappointment for us.
We also stayed here in 2019 and remember that holiday very positively. That good experience was actually the reason we decided to come back. This time, however, it felt like a completely different hotel.
To be fair, not everything was bad.
🌊 The sea – 5/5. Beautiful, crystal clear water with plenty of fish to see. The beach has Blue Flag status. Beach towels were always available and there were enough sun loungers. The beach facilities themselves, however, need some refreshing – there were visible stains, dirt and bird droppings.
🍴 The Med – lunch 5/5. Definitely our best food experience during the whole stay.
🛏️ Room – 3/5. We knew that the standard room dated back to 1997, so its age was not a surprise. The air conditioning worked and we had a mountain view, so the room itself was acceptable.
The problem was the housekeeping. After two days we left a note asking for room service. When we came back, basically only the bed had been made – no towels replaced, no floor cleaned and not even toilet paper replenished. Only after contacting reception was the room properly cleaned.
The minibar was replenished only once during our 12-day stay, despite the information stating that it should be replenished three times a week.
🏨 The condition of the hotel was the biggest disappointment.
The contrast between the newer rooms and the rest of the property is enormous. Once you leave the room, you see old and heavily worn corridors, marked walls, old lifts and neglected common areas. The main restaurant also clearly needs renovation.
We had the impression that an old hotel had been combined with new rooms and the whole property was being presented as a luxury 5-star resort.
🏊 Pools.
The infinity pool looks impressive, but if you do not claim a sun lounger at around 7 a.m., finding one later can be difficult. At the other pools, however, we repeatedly saw empty loungers.
At check-in, the receptionist strongly encouraged us to use the infinity pool, even though he confirmed that we could use the other pools as well. The way he presented it made us feel like guests of a lower category who perhaps should not be using the other areas. This was especially strange because we later repeatedly saw empty loungers at the other pools.
👩💼 Service – the biggest negative of our stay.
There were only three members of staff we remember particularly positively: the lady serving breakfast, one of the housekeepers and the gentleman working at the lobby bar in the evenings.
At reception, we often felt that simply approaching staff with a question was an inconvenience.
The service in the à la carte restaurants was even more disappointing. On many occasions, we felt that English-speaking guests received much more attentive service than guests from Poland, the Czech Republic or Slovakia.
English-speaking guests were approached again, asked whether everything was good or whether they wanted anything else. With us, the service often seemed to stop after taking the order and bringing the food.
In the grill restaurant, I had an empty wine glass. The waiter did not ask what wine I was drinking and simply poured white wine, even though I had previously been drinking rosé.
An especially unpleasant situation happened at The Med. One of the Guest Relations staff members approached several other tables and spoke with the guests, but repeatedly ignored our table. When walking past us, she actually turned her back towards us. We did not expect special treatment, but this behaviour was simply very rude and noticeable.
🍽️ Food – a huge disappointment.
The choice in the main restaurant was limited and very repetitive. Meat very often meant chicken, while fish and seafood were practically absent. For a hotel on Kos claiming this standard, we expected much more.
Towards the end of our stay, even basic products such as cucumbers and tomatoes were sometimes missing at breakfast, and eventually there were no olives at all.
Some dishes looked more like cafeteria food than restaurant food. I have a photo of the Alfredo pasta, which looked more like pasta served from a bain-marie than a proper restaurant dish.
There were also dirty cutlery, no pepper on the tables, cappuccino served in a glass without a handle, and water served in a glass containing visible contamination. On another occasion, there was a hair on the coffee/crockery. We have photos of these situations.
Water was also an issue. After being given one glass during a meal, nobody came back to ask whether we wanted more, and bottled water was not freely available.
🍹 All Inclusive Plus?
The snacks were very poor. The “24-hour buffet” in the evenings was, in practice, mostly leftover food from earlier meals. The “Plus” formula did not feel particularly different or premium to us.
The main issue is that we are not complaining simply because the room was old. We knew what type of room we had booked.
The problem is the combination of everything: poor housekeeping, worn-out infrastructure, disappointing service, the feeling of unequal treatment of guests, repetitive food and problems with basic things such as water and clean dishes.
We expected a standard consistent with a 5-star hotel and an All Inclusive Plus package.
We did not find that standard here.
Our positive experience in 2019 was the reason we came back, which makes the disappointment even greater.
The sea is fantastic and Kos is beautiful, but based on our experience, the hotel itself deserves 1/5.
Before booking, I would strongly recommend checking not only the photos of the new rooms and infinity pool, but also what the rest of the property actually looks like.
