Mitsis Norida Beach

Stayed as a family of 9 over 3 rooms (we were in room 301)

Very nice hotel, great location.

Room loud by a road, often vehicles at 5am, door loose and banging in the wind. Woken up at 5am the last two mornings due to vehicles, the one reversing this morning had loud reversing warning sound on and wasn’t quiet.

Food pretty good, not the best we’ve had but still good. Would be good to be able to get your own drinks and didn’t always get offered a drink at breakfast or lunch. But well organised and friendly waiters.

Buggy’s available if needed, but felt like an inconvenience and the drivers not so friendly, not sure if they expected tipping, also would occasionally pick up people from the hill and not from reception which was unfair, perhaps someone who had tipped previously.

Beach and sea lovely. Bar staff work very hard and drinks pretty good.

I did wait for about 15 mins to be served at the creperie, the waitress opting to collect plates rather than serve me, so I gave up waiting, they looked nice.

Kids enjoyed kids club!

Mitsis waterports - did the sofa, expensive but fun, one member of staff was very grumpy though indeed.

Beds comfy, rooms quite nice, although mini bar could be stocked with sugar free soft drinks (not an option) so didn’t use much.

Sunbed situation ridiculous, policy is no Reservations before 9am or 1 hour return. Went down at 9am first morning but practically all taken. If you can’t beat them ‘em I guess. Maybe consider random daily allocation via an app for fairness in future that changes daily 🤷‍♂️

There was entertainment in an amphitheatre outside main reception up the hill, but not well advertised so didn’t see any. Kids disco ok, evening entertainment varied, some better than others, loved the acrobats from Zanzibar!

Unfortunately some people choosing to smoke near others often, would often ruin my evening, smoking tables/areas would be a good/welcome addition.

My wife enjoyed a massage, was asked afterwards how old she was and that she was beautiful (from a man) would felt a bit icky and unprofessional.

All in all we’ve enjoyed our week here, but as mentioned, there could be improvements.

Booked through Easy jet holidays very easy and no issues.

Paid extra for private transfer to and from hotel

On arrival to hotel, not the best welcome, lack of customer service We had paid extra for family garden room. Handed room key sent in lift. Wrong room Went back to complain at desk the man was extremely rude, didn't listen told me no rooms available he would sort it in the morning, told him I had paid for the garden room showed him booking he was not helpful, a embrassment to mitsis company. After making me wait he then said it's available now, he said the other room was better, but he lied to my face, not a great impression.

Garden room was clean and spacious Fridge stocked with drinks daily

Staff at the a la carte restaurant were all rude, felt rushed and not a great experience

Buffet food on repeat daily

Sunbeds if you haven't secured your sunbed by 0700-0730 then forget it! Crazy I had to set my alarm at 0630 to make sure my family had a sunbed!

Couple of the pools the bottom is very rough and I did hurt my feet a few times, luckily the kids wore pool shoes.

Lots of people smoking around the pool area which we hated no seperate smoking areas.

Lovely Portuguese lady ines (think that's her name!) Great with the kids and very chatty.

Pizza on beach was yummy made fresh.

Beach lots of litter not clean

We stayed at Mitsis Norida for 10 days. Overall, the hotel is beautiful, very clean, and the staff are genuinely friendly and welcoming. The beach is also fantastic, with crystal-clear water, and we really enjoyed swimming there.

However, there are a few things that were very disappointing for a five-star hotel.

The biggest issue was that the rooms do not have real refrigerators. They only have cooling boxes that are not able to keep drinks cold. Considering the extremely hot weather, it was frustrating to come back to the room after a day in the sun and not have cold drinking water. We asked at the reception three times to replace the warm bottles with cold ones. Each time, the staff smiled and assured us it would be done, but it never happened. During our entire stay, we never had cold water in our room, which significantly affected our comfort.

Another major issue was the lack of sunbeds around the outdoor pools. By 6:00–7:00 a.m., almost all of them were already “reserved” with towels. Even when we went to the pool around 8:00 a.m. with our children, there were no available sunbeds, although many guests who had reserved them did not arrive until much later. Unfortunately, no one seemed to monitor or enforce the hotel’s policy on reserving sunbeds, which made it difficult to enjoy the pool area.

Overall, Mitsis Norida has many positives, especially the beautiful beach, the cleanliness, and the kind staff. However, for a five-star resort, the lack of proper refrigerators in the rooms and the poor management of the sunbeds were significant drawbacks that made our stay less enjoyable.