Ikos Olivia

We have just returned from another stay at Ikos Olivia and, overall, we had a wonderful holiday. This is still a resort we would happily recommend, and we made some fantastic memories together as a family.

Our standout restaurant was Provence. We were so pleased to see Mariel was still there. Her service is genuinely second to none. She remembered our names, our room number, our drinks and even our preferences. Nothing was ever too much trouble, and she made every visit feel so personal. She is one of the main reasons we love Provence. Robert, Konstantinos, Natalia, Filippo and Christos were equally fantastic, providing warm, attentive service every time we visited.

Carlos also deserves special recognition. Around the pool, he had a real talent for guest relations and always made guests feel welcome.

The Kids Club was another highlight. Our daughter is disabled, and the team took the time to read her EHC plan before she attended. They made sure everything was as accessible as possible and were incredibly flexible in meeting her individual needs, allowing her to be included and enjoy the activities. Their care and understanding meant a great deal to us.

I also want to thank Anna. Before travelling, my husband contacted the hotel to explain our daughter’s needs and ask whether any adjustments might be possible. Unfortunately, on this occasion, the accommodation wasn’t able to meet those needs in the way it had during our previous visit. This isn’t a criticism of the staff, who were kind, compassionate and did everything they could within the options available. Anna regularly checked in with us and arranged adjustments to our room that made a real difference. We were very grateful for her empathy and support.

The only reason I mention this is because I hope Ikos continues to think about accessibility. We feel incredibly fortunate to be able to give our daughter experiences like this, and we don’t take that privilege for granted. However, our home environment is better adapted to meet her needs than our holiday accommodation, and we all ended up with very little sleep. We would love to see Ikos invest in more autism-friendly rooms and accommodations so that more disabled families can enjoy the resort as comfortably as possible.

There were a couple of other small areas that could be improved. The minibar service was inconsistent, as we had to request fresh glassware and our preferred drinks almost every day, and they often arrived after we had already left the room. The splash pool was also out of service for several days during our stay, which was disappointing.

On a positive note, the spa treatments were excellent, and when I needed to visit the doctor, they were incredibly helpful and reassuring.

Despite a few disappointments, we had a lovely holiday. The exceptional staff are what make this resort so special, and we would like to thank everyone who helped make our stay such a memorable one.

This was our second Ikos holiday with 2 boys 11 and 13. The resort has everything we needed, the water sports were great the food amazing and the staff were all superb. Thank you!