Grecotel Lux Me White Palace

We had such a wonderful stay at this hotel in Crete! ⭐️⭐️⭐️⭐️⭐️

From the moment we arrived, we felt so welcomed and looked after. The hotel was lovely, comfortable and had everything we needed for a relaxing stay, but what really made our experience special was the amazing staff.

A special thank you to Dimitris, the manager, who was incredibly friendly, helpful and welcoming throughout our stay. He really went above and beyond to make sure everything was perfect for us.

We also want to thank all the other staff members for their kindness, warm smiles and excellent service. Everyone was so friendly and made us feel genuinely welcome.

We absolutely loved our time here and would happily return on our next trip to Crete. Highly recommended! ❤️🇬🇷

I have NEVER written a review after just two days but here we go! We arrived tired after an early morning flight and were greeted in the open plan reception with cold towels and a refreshing citrus drink. We had already checked in via the app so they just needed an imprint of my card for incidentals, should there be any…there won’t as almost everything you would like to eat or drink is provided. We were immediately upgraded to a Petit Yali junior suite with a shared infinity pool and dedicated sun loungers and an amazing view of the sea.
Perfect as I am travelling with my 20 year old son who now has his own room; there is a sliding door between the bedroom and the sitting roommate that now has a large double bed in it. The bathroom is not brilliant as it has a very small shower. P Ours leaked badly and the sink plug did not work. A quick call to reception and maintenance came and swiftly sorted both problems.
Hungry after our travels, and in need of a pick-me-up, my son went to the creperie and brought back crepes with ice cream. Dinner: night one was at Tavernaki; delicious Greek food served mezze style. Yesterday we attended a superb wine tasting with the sommelier who is available to suggest one of the more than 150 wines available here to suit your palate and the type of food you are eating. Last night the choice had already been made, as we went to the adults only fine dining restaurant which was excellent. A wine flight had been created with excellent pairings including a delicious dessert wine.
I am looking forward to the other speciality restaurants too. Breakfast is in the main buffet restaurant with a great choice of hot and cold options with omelettes cooked to order. The entire staff from pool and maintenance to service and bar staff are very professional and well trained. Super polite, friendly and incredibly helpful.

While the pool drinks service is sporadic, at our swim up room, it is no hardship to stroll to a bar to pick something up and for a change of scenery. Even at full capacity, there are enough places to sit in the evening. The hotel also thoughtfully provide a plug in mosquito repellent which is extremely useful and very necessary. The hotel has a great chilled vibe and it has taken just 24 hours for me to fully relax when it’s normally a three day job! Looking forward to seeing what unfolds over the next few days

The good. Hospitality and service across the resort are superb. Every member of staff we encountered went the extra mile, and the general attitude everywhere was warm and pleasant. It's highly commendable and clearly part of the culture here. The WhatsApp concierge service works well and made day-to-day requests easy.

The pool and restaurant facilities (with one exception, below) are fantastic — modern, beautiful and well maintained. The bars and the sunset lounge are chic and thoughtfully laid out. A special shout-out to the bartender at the Sunset Bar: friendly, and outstanding at putting drinks together.

Food at the speciality restaurants is genuinely good — well cooked, tasty and nicely presented.

The bad. The buffet restaurant is very, very "meh". Quality and taste simply aren't there — it's high-volume catering and we didn't enjoy it. The restaurant is also clearly focused on turning tables over, and hygiene standards around plates, cutlery and tables left a lot to be desired.

A practical tip for future guests: book your speciality restaurants before you arrive. There is little to no availability once you're on site. We couldn't pre-check-in or log into the resort app because of a technical issue on their side, so we arrived with nothing booked. To their credit, the concierge sorted us out once we raised it — but don't rely on that.

The ugly. The rooms. We booked two Superior Luxury rooms and both were poor. There is nothing five-star about them. Essentially a bed and a dated 1980s-style built-in wooden wardrobe. Both rooms smelled, with odours coming up through the drains, and the shower drain didn't clear properly. The towels were visibly worn out and in bad condition, and the linen was equally tired. The rubber seal on the shower door was in tatters. There were no amenities to speak of, and nowhere for my wife and me to sit and relax. In my opinion the rooms don't merit a star rating at all.

Overall. I thoroughly enjoyed the hospitality and the friendliness of the team, and they deserve better than the accommodation they're asked to represent. But I've stayed in five-star hotels around the world, and this was the worst room product I've experienced. Sadly, we won't be returning.