- Greece Holidays
- Lerapetra
- Ostria Resort and Spa
Ostria Resort and Spa is a luxurious beachfront property located near Ierapetra on the southern coast of Crete. Offering a blend of traditional Cretan hospitality and modern elegance, the resort is perfect for families, couples, and spa enthusiasts. The spacious rooms and suites are designed with comfort in mind, featuring contemporary decor, air conditioning, and private balconies or terraces. Guests can enjoy a variety of dining options across several restaurants serving local and international cuisine, relax in the extensive spa facilities, or engage in numerous activities such as water sports, tennis, and yoga. With its beautiful surroundings and a focus on wellness and leisure, Ostria Resort and Spa provides an ideal retreat for a rejuvenating holiday.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
This is a fantastic hotel and resort exceptional levels of cleanliness, Food fresh, varied and delicious. The ambience of the resort is fabulous. We would definitely recommend a visit.
This was our second stay at Ostria Resort & Spa, and although we already had a wonderful experience two years ago, this year exceeded our expectations once again.
What truly makes this resort special is the staff – always kind, welcoming and attentive. It was lovely to see some familiar faces again.
If you are guest with special dietary requirements, in the main restaurant you can find a large Diet Corner with plenty of options for vegetarians, vegans and guests with various food intolerances. The team was incredibly accommodating and prepared special meals for is during the gala dinner as well as when we wanted to visit the à la carte restaurant.
A very special thank you goes to Pavlos, the restaurant manager. He personally showed us the available selection of bread and pastries, and when none of them were suitable for our dietary restrictions, he soon returned to our table with an alternative. He carefully checked the full list of ingredients to make sure that everything was safe and suitable. It was genuinely touching to see how much he cared. I have to say that this was one of the strongest examples of excellent customer care I have ever experienced.
Thank you to the entire Ostria team for another unforgettable holiday.
Great location. In the evening the atmosphere was crazy. Rooms were clean. The bed was great you could fall asleep everitime. Food was incredeble. And service very kind. The sea was very clean because there were little rocks but I didn’t even fell them. I really like the mini golf, football and tennis. There was a gym too but I didn’t like that you must pay for it
Let's start with the overall rating: this is a 3.5-star hotel at best, not the luxury resort it's marketed as. And "all inclusive" here is a loose interpretation of the term, more on that below.
The room The shower leaked water into the room and wasn't properly sealed, and the faucet splashed water all over your clothes. No hygiene kit, no body lotion, and the mattress was hard enough to make sleep genuinely uncomfortable. The AC only worked with the balcony door shut, and it would cut out within about 10 seconds of the door opening, it also didn't turn back on automatically once you closed the door again, so you were stuck manually restarting it constantly. For an all-inclusive stay, the mini bar was completely empty, and you're limited to two bottles of water a day, asking for more meant a 2+ hour wait from room service, if it came at all.
"All inclusive" in name only The main bar is a 5-minute walk from the rooms, which is especially frustrating if you've paid extra for a pool-facing room. There's no waiter service at the pool or beach, so you're walking back and forth to the bar yourself, try carrying four full cups for 5 minutes. Cocktails, when you get them, come pre-mixed in cheap carton cups.
Petty rules, selectively enforced We were warned about a strict 15-minute sunbed towel policy, but it was never actually enforced, people left towels out all day with no issue. Meanwhile, beach towels can only be exchanged every 48 hours, so you're using a damp/dirty towel for two days straight, and losing one costs €15. The gym, tennis courts, and paddle courts all charge extra, none of which feels very "all inclusive."
Service Staff weren't the friendliest, though this may have been end-of-season fatigue (we visited in September).
The overbooking issue They overbooked our room, so we spent the first night at a different hotel. As compensation, they offered a nice dinner at one of their restaurants and free gym access (which they honored), but refused to upgrade our room. Ironically, the replacement hotel for that first night was a genuine 4-star property, and noticeably nicer than the resort itself.
What was actually good
Food was good Resort was clean Beautiful beach Cute resident cats
Bottom line This is not a 5-star resort, and it's not truly all-inclusive. It's a budget hotel dressed up for budget tourists. As someone who's stayed at plenty of genuine 4- and 5-star hotels around the world, I'd say I've had better experiences at proper 4-star properties with far superior service. If you want real luxury, look elsewhere.
Thank you for the opportunity to spend two weeks at your hotel. We look back on our wonderful stay with tears in our eyes. We truly appreciated the fantastic atmosphere; everyone was kind and smiling. We felt that friendliness from the very first moment at reception—our initial contact was with Ms. Marianna, who looked after us like family; she patiently explained everything, answered our questions, and provided plenty of useful information—all with a smile and excellent English. We knew right from the start that this would be one of our best holidays in Crete. The food and variety of dishes were excellent, and the cleanliness of the property was exemplary. We were so sad to leave. We will be back in 2027. Thank you and best regards.
