- Greece Holidays
- Gouves
- Aelius Hotel and Spa
Aelius Hotel & Spa
We are ideally located in the tranquil resort of Kato Gouves, 600m away from a sandy beach and very close in walking distance from shops, restaurants and bars.
CretAquarium, the International Exhibition Center of Crete and the picturesque village of Gouves are accessible within walking distance or a short drive. The Cretan Golf Club and two of the largest water parks are only a short drive away from our properties. Heraklion city, appox. 17 km. Our Hotels are easily accessed from Heraklion Intern. airport (14 km) and Heraklion port (17 km). Additionally taxi, car rental service is offered and the local bus station is only 150 m away from the hotel.
Aelius Hotel & Spa is a complex of 200 Rooms & Suites offering high quality accommodation with up to date technology and comfort. It features various room categories that can meet the needs of different age groups and are able to offer a unique holiday experience. Aelius Hotel combines high culinary quality with excellent service in a relaxing and cozy environment. Our commitment in the attention to detail is a basic ingredient in providing delicious dishes from Greek and International cuisine accompanied by a bottle of wine from our local and regional selection.
Sensus experience by Lavris Hotel Group provides an exclusive holiday experience in a private sanctuary where guests can enjoy, relax and gently let themselves be carried away in the immensity and beauty of the unique architecture and the aesthetics of the areas. Sensus Experience has 30 rooms & suites with special architectural touches and smart, ECO friendly technology that combines the sense of pure Cretan hospitality, while ensuring to serve the increased needs of the modern traveler. Sensus Experience guests, on exclusively basis, get access to a Sensus Snack Bar, a Sensus Ambassador who will assist them with their every need, and a swim-up pool. The rest of the facilities are commonly used and shared with the Aelius Hotel & Spa.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna and a fitness centre. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Very beautiful and clean hotel. The service and atmosphere is amazing and everyone is helpful and friendly. Rooms are spacious and cleaned daily, beds are comfortable. There are plenty of food choices including a further 2 restaurants a side from the main restaurant that offer a more fine dining experience for an extra cost. Location wise there isn’t much to do around the hotel other than the beach which is a 5 minute walk from the hotel. Heraklion is a 25 minute taxi away which is a beautiful city but taxis cost €40 one way. The spa is the highlight of my stay, I had a facial and back massage done by Emma and it was the best massage I have ever had as someone who has regular sports massages done for their shoulders and real tightness. Emma did an amazing job at nearly making me fall asleep haha. Extremely relaxing and highly recommend. Gym facilities on site are brilliant too, basic equipment to get a nice workout done on holiday. I highly recommend this hotel if you’re looking to just relax for a while. I personally wish it was in a better location but I guess that would take away the relaxing, quiet atmosphere. Thankyou Aelius Hotel & Spa.
Absolutely fantastic place definitely would return I would definitely recommend it to anyone. Food brilliant room spotless place was fantastic
Unfortunately, our experience at this hotel was extremely disappointing and nothing like what we expected from the description and photos.
When we first arrived, we were given a ground-floor room that honestly felt more like a basement. There was no balcony as described, the room smelled of damp and mould, and it looked nothing like what we had booked. After complaining, we were moved the following morning to an apartment, which was slightly better.
However, the next day we had a serious problem with the bathroom. My daughter went to have a shower over the bath, and shortly afterwards I walked into the hallway and almost slipped and fell. I then realised I was standing in around two inches of water coming from the bathroom. Instead of the water draining away, it was actually coming back up through the drain and flooding the apartment. My daughter had no idea this was happening while she was showering.
Shortly afterwards, guests from the neighbouring apartment knocked on our door because the water had started entering their apartment as well. I immediately reported the problem to reception and was told that someone would come to investigate it. Nobody ever came. Considering the amount of water and the fact that I nearly fell, I found this completely unacceptable and potentially dangerous.
The attitude of some members of staff was also disappointing. Whenever we asked for help with something, we often seemed to be told to find somebody else, usually with some excuse as to why they could not help us.
The food was another major disappointment. Much of it was either extremely salty or unpleasantly sour. The grilled meat was often so tough that it was difficult to eat, and there was very little choice of fish. We also repeatedly came across plates that were not properly clean.
The hotel was extremely noisy and overcrowded. The pool areas were constantly full, making it very difficult to find somewhere to relax. As a result, we often had to go to the beach instead, where we had to pay an additional €10 for an umbrella and sun loungers.
We stayed until the end of our holiday simply because we had no realistic alternative, not because we were satisfied with the hotel.
Our final day made the experience even more frustrating. We had to check out at 11:00 am even though our flight was not until 11:30 pm. We asked about a late check-out but were told that it was impossible because there were no rooms available. This left us with more than 12 hours before our flight, so we had to find and pay for a day pass at another hotel just to have somewhere comfortable to spend the day.
Overall, this was a very disappointing experience. Between the initial damp, basement-like room, the serious flooding problem that was reported but never attended to, poor food, dirty plates, overcrowded facilities and lack of helpful customer service, the hotel fell far below our expectations.
I would not choose to stay here again and unfortunately cannot recommend it.
Was a nice hotel. Had a great outdoor gym for calisthenics. We both had treatment at the spa by Emma and Eugenia, they were lovely and our treatment was relaxing. Just what we needed before travelling home. Thank you
Great all round holiday very clean staff very helpful. We only stayed half board very good value for money.
