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- Aelius Hotel and Spa
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Aelius Hotel and Spa
Greece, Europe
Gouves
Aelius Hotel & Spa
We are ideally located in the tranquil resort of Kato Gouves, 600m away from a sandy beach and very close in walking distance from shops, restaurants and bars.
CretAquarium, the International Exhibition Center of Crete and the picturesque village of Gouves are accessible within walking distance or a short drive. The Cretan Golf Club and two of the largest water parks are only a short drive away from our properties. Heraklion city, appox. 17 km. Our Hotels are easily accessed from Heraklion Intern. airport (14 km) and Heraklion port (17 km). Additionally taxi, car rental service is offered and the local bus station is only 150 m away from the hotel.
Aelius Hotel & Spa is a complex of 200 Rooms & Suites offering high quality accommodation with up to date technology and comfort. It features various room categories that can meet the needs of different age groups and are able to offer a unique holiday experience. Aelius Hotel combines high culinary quality with excellent service in a relaxing and cozy environment. Our commitment in the attention to detail is a basic ingredient in providing delicious dishes from Greek and International cuisine accompanied by a bottle of wine from our local and regional selection.
Sensus experience by Lavris Hotel Group provides an exclusive holiday experience in a private sanctuary where guests can enjoy, relax and gently let themselves be carried away in the immensity and beauty of the unique architecture and the aesthetics of the areas. Sensus Experience has 30 rooms & suites with special architectural touches and smart, ECO friendly technology that combines the sense of pure Cretan hospitality, while ensuring to serve the increased needs of the modern traveler. Sensus Experience guests, on exclusively basis, get access to a Sensus Snack Bar, a Sensus Ambassador who will assist them with their every need, and a swim-up pool. The rest of the facilities are commonly used and shared with the Aelius Hotel & Spa.
Facilities
- Darts
- Billiards*
- Spa treatments*
- Massage*
- Sauna*
- TV lounge
- Entertainment programme for children
- Children playground
- Sun loungers
- Children’s swimming area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,520 reviews
Excellent
61%
Very Good
26%
Average
7%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
HOLIDAY FROM HELL! - Avoid at all costs
Where do I even begin?
This was genuinely the worst holiday I have ever experienced, and I couldn't wait to come home.
The first issue started before we even arrived. When I booked this holiday, the transfer was advertised as being around 25 minutes. Instead, we landed at a completely different airport and were faced with a transfer of around 2.5 hours. It left me extremely distressed and set the tone for the entire holiday.
Things only got worse when we reached the hotel. After waiting in reception, we were told there was an "issue" with our room due to the electricity. Oddly enough, the rest of the hotel appeared to have power. Instead of being accommodated in another room within the hotel, we were driven away in a buggy to Gouves Living Apartments, which bore no resemblance whatsoever to what we had booked.
The apartments were nothing like the advertised hotel. They felt more like a hostel than a hotel, there were no staff around, and I felt completely unsafe. We effectively lost the first two days of our holiday, and the compensation offered was insulting—a short spa treatment that we later discovered everyone receives anyway, plus all-inclusive for the final two days, which did nothing to make up for what we'd lost.
When we were finally moved back to the hotel on day three, the room still wasn't the one we'd booked or expected. After paying £1,914.56, I expected to receive the accommodation I had actually paid for—not spend days elsewhere before being moved into a room that still didn't match the booking.
To make matters worse, the manager was dismissive and avoided speaking to us directly whenever possible. Communication throughout was poor, and we felt like we were constantly being given different explanations rather than honest answers.
We also spoke to several other guests during our stay, and many of them shared similar frustrations about their experience.
Overall, this holiday felt completely different from what was advertised. Between the misleading transfer information, being moved to different accommodation, losing days of our holiday, poor customer service, and receiving a room that wasn't what we had paid for, I cannot recommend this hotel or holiday package.
I would never stay here again, and I sincerely wish I had booked elsewhere.
Plan to visit again
Beautiful hotel beautiful food one of my favourite places I’ve stayed yet will 100% be back in the near future!!!
The Food was so good!
It was all perfect! The room the food and the atmosphere!
The worst all-inclusive holiday
The à la carte restaurant was a disaster: ceiling panels were peeling off, and water was dripping from the ceiling onto the plates; the waiter poured the wine in the back area and served the men first; it was impossible to change tables, and the atmosphere inside was hot and stuffy. It was not possible to watch the World Cup on the TV in the lobby. The in-room TV channels were only in German. There were no toiletries provided in the room. Only one bottle of water was supplied for the entire stay, with no option to get a refill due to hygiene reasons. Late breakfast. The worst stay ever—a waste of time and money.
deep tissue massage
amazing and friendly service and my masseuse Emma was exceptional. 100% recommend
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