Elounda Akti Olous

Just back from a week in this fab hotel lovely room and location just across from the hotel pebble beach everyone was so helpful and friendly, breakfast plenty of choice , a roof top pool and fab sky bar on 4 th floor thanks for a fab week .

Positives The hotel was spotless. The staff (except 1 bar tender) were exemplary - polite, welcoming, helpful, knowledgeable. The food was delicious! Breakfast had lots of choice and we ate at The Sea Bar on a few occasions and were not disappointed. The hotel owns a section of beach with sun beds and this was perfect to relax and enjoy the sun with the sound of the sea lapping at the shore - perfection! We didn’t struggle for beds once on the beach. Location is excellent - only a 10 minute flat stroll to Elounda square and all along the walk there are bars and restaurants. The sea views are lovely. Eating breakfast on the shore line and lunch on the jetty was delightful every day.

Negatives You have to queue to get your coffee each morning which is not in keeping with a 4 * hotel where a pot of coffee is brought to you when you sit. On one occasion there were 7 people queuing up at the machine (only one machine in the restaurant). The views from the rooms are not great - over looking barren gardens and other buildings so we didn’t spend time on our balcony - but it didn’t bother us - just highlighting to people who like to sit and chill on the balcony watching the sea, sunsets etc. There are no drawers in the rooms, just a wardrobe so we did live out of our suitcases regarding t shirts, shorts, underwear etc. Maybe an idea to put drawer units in the rooms rather than the settee which we didn’t sit on once. I’m sure (and hope) this was a one off, but on our second evening the male bar tender at The Sky Bar was extremely abrasive and curt with me. It was unnecessary and really embarrassed and upset me. We left straight away, he knew he’d done wrong because when my husband went to the bar to pay the bill, he asked him ‘Have I upset you?’ because of this, we never returned to The Sky Bar which was a great shame as it is a lovely bar with spectacular views. I just wasn’t willing to spend my hard earned money in a place where I had been treated so rudely. I also didn’t appreciate him asking my husband if he had upset HIM, when it was ME, he knew he had upset. The pool at the top of the hotel has limited sun beds and we never got the chance the whole time we were there to lie by the pool. This is something that needs addressing as obviously all holiday makers want to spend time by a pool. That said - we did love lying on the private beach every day. There was no evening entertainment the whole time we were there - the hotel is just not big enough (only 70 rooms) and this was fine for us as we preferred the smaller venue. The restaurant and Sky Bar are open to the public - so this needs pointing out. The location, cleanliness and food far outweigh the negatives I have stated, but I wanted to leave an honest account of my experience.