Rimondi Grand Resort and Spa

It’s great service highly recommend . All staff are very friendly . Very clean hotel. Despina at Stasi cafe station she’s very helpful does a great job. Also the driver s are very nice and friendly.

From the moment my family and I arrived at RG Village Hotel in Crete, we knew we had chosen the right place to stay. Our first impression of the hotel was made by Peny at reception, and she truly set the standard for what outstanding customer service should look like.

Peny welcomed us with the warmest smile, making us feel comfortable and valued from the moment we walked through the doors. She was incredibly friendly, professional, and attentive throughout the check-in process. Rather than rushing through the formalities, she took the time to explain everything in detail, including the hotel's facilities, the locations of the swimming pools, bars, restaurants, relaxation areas, and even the quieter and busier times around the hotel so we could make the most of our stay. Her knowledge and attention to detail were exceptional.

Peny also arranged for Jaspreet, the porter, to help us with our luggage. His service was equally impressive. As the hotel is built on a hillside, he drove us and our luggage to our room in a golf buggy, which was incredibly convenient after travelling. On the way, he gave our family a guided tour of the resort, pointing out all the key locations and facilities. It was a thoughtful touch that helped us settle in straight away and made navigating the resort much easier.

What really made our holiday memorable, however, was Peny herself. Every single day she greeted us with the same genuine smile and warm welcome whenever we passed through reception. It's those personal touches that make guests feel appreciated rather than just another booking. She consistently went above and beyond, and her kindness and professionalism made our stay feel truly special.

While the hotel itself is beautiful, with excellent facilities and a fantastic location, I honestly believe that the staff are what make RG Village Hotel a genuine 5-star experience. People like Peny and Jaspreet are a tremendous asset to the hotel. Their dedication, professionalism, friendliness, and willingness to go the extra mile create the kind of atmosphere that guests remember long after their holiday has ended.

The owners and management should be extremely proud to have such courteous and hardworking members of staff representing their hotel. They are undoubtedly one of the main reasons guests return and recommend the hotel to others.

A huge thank you to Peny for making our family holiday so enjoyable and memorable, and thank you to Jaspreet for the warm welcome and helpful resort tour. We had a wonderful stay and would happily recommend RG Village Hotel to anyone visiting Crete. We look forward to returning in the future.

The hotel is not five star or even four. If we are talking about customer experience or feeling then its probably the same rating if not a little lower than my local prison. We started by checking in after being told to wait in a forceful manner and being told our rights, which were minimal. Strange. We then were led to our cell, a family room away from the main building and obviously much older part of the hotel, left with two suitcases we were surprised to see after opening the door we would have to carry them up a steep staircase. Room was old tired and floors, bathrooms etc broken. Told reception and asked for an alternative. They shrugged and never heard back on the subject. Pool areas again tired but manageable. Food ok but again no variety and pool bar again prison canteen vibes. So many issues with staff particularly on reception rude, angry and attitude. Cant be bothered with all the numerous examples but a particular highlight was checking out. After being told there will be no help with luggage and carrying ourselves in the heat over quite a considerable distance we proceeded to be shouted at to come back, when i politely informed them i was simply loading bags first as the transfer had arrived as so not to miss it i was greeted with a barrage of abuse. I returned and did as told by the chief prison officer Peny. All in all after five days id never return hotel is not as described but the staff are something else, never been treated as badly anywhere and I travel 15-20 times a year.