Domes Zeen Chania a Luxury Collection Resort Crete

We loved this place. As with many Greek hotels the immediate area is a little run down, but it’s there for the incredible beach, which has gently shelving golden sand into crystal clear warm water. It’s a public beach with a private section and the hotel sunbeds are very comfortable with full beach service. It’s all very stylish, and quite compact which we liked as not too far to go back to room etc. Perhaps worth upgrading to a sea view room, our wellness loft was lovely and contemporary but just a bit too small to manoeuvre around easily and we hardly used the upstairs bit at all. Beds super comfy. Excellent service from really friendly staff and the whole place was sparkling clean. The breakfast was perfect for those who don’t want to gorge on a full English every morning, with enough variety to keep us happy. We lunched every day there but ate out in Chania which is a 10min taxi ride away (unless there’s traffic which is most evenings). All in all a great adults only experience.

We recently stayed at this resort in Chania and overall had a very enjoyable experience, with just a few areas that could be improved.

When we arrived, we were informed that our originally reserved Two-Bedroom Suite had an issue (apparently with the air conditioning) and would not be available until the following day. Since we had specifically booked the Two-Bedroom Suite because it offers separate bedrooms and bathrooms for our family, including our teenage daughter, the hotel did its best to accommodate us. For the first night, my husband and I stayed in the One-Bedroom Presidential Suite, while our daughter was given a separate room nearby. Once our originally reserved suite was ready the next day, we all moved into it.

The One-Bedroom Presidential Suite was beautiful, with a gorgeous bathroom, a lovely bedroom layout, and a very nice bathtub. However, it wouldn’t have been suitable for all three of us since there wasn’t a separate bedroom and bathroom for our daughter.

The Two-Bedroom Suite was beautiful and worked much better for our family. That said, I was surprised that each bathroom had only one sink and felt a bit small considering the size and category of the suite.

Breakfast was one of the highlights of our stay, with a great selection and quality. The pools also looked beautiful and were very inviting. However, we actually didn’t spend any time at the pools or at the resort’s beach. We chose this property for its beautiful accommodations, spacious suites, and convenient location, using it as a comfortable base to explore western Crete. Instead of spending our days at the resort, we booked private boat tours and visited private beach clubs.

The beach itself was quite rocky and not the type of beach we were looking for. We also noticed that the resort is very family-oriented, with lots of young children enjoying the pools and activities. For families with kids, this is likely a wonderful feature. Since we were traveling with our teenage daughter and planned to spend most of our time exploring the island, that wasn’t a deciding factor for us.

A special thank you to Marina at the concierge desk. She was exceptional throughout our stay, helping us coordinate private boat tours, beach club reservations, dinner bookings, and even arranging our rental car. Having a car is highly recommended if you want to explore Chania and the beautiful beaches around western Crete, and Marina made the entire process effortless. She was knowledgeable, responsive, and always happy to help. Her recommendations and attention to detail made our trip much more enjoyable, and she was truly one of the highlights of our experience.

One small suggestion for the fitness center: one of the treadmills wasn’t working during our stay. Since there is usually a trainer or staff member present, it would be helpful to place a simple “Out of Order” sign on the machine so guests don’t waste time trying to use it.

Overall, we had a wonderful stay. We appreciated how the staff handled the room situation and enjoyed the excellent service, beautiful accommodations, and outstanding breakfast. With a few small improvements, the experience would be even better.