Galini Sea View

Part 1 Neckermann Nordic.fi 0 star Choose another comp € FOR A SEA VIEW – AND THIS IS THE CONCRETE WALL WE GOT INSTEAD 😈 We booked a trip to Crete through Neckermann Nordic for 29 June–6 July 2026 and paid an additional € for a Double Room Side Sea View at Galini Sea View Hotel. The reality? There was a large concrete wall directly in front of the balcony. The sea could only be seen from a very limited angle by leaning out. We sent Neckermann the photos. We reported the problem to the hotel immediately. Their solution was to offer us another room for AN EXTRA €40 PER NIGHT. In other words, we were expected to pay again for the view we had already paid for. And that was not the end of the problems. When we arrived in the middle of the night, the transfer dropped us off with our luggage away from the hotel reception. We had to find the reception ourselves and carry our luggage up steep hills and stairs. I fell on the way, and my leg became swollen and painful for the entire week. Neckermann claims that the driver gave us directions to the hotel. Our experience was completely different. They also refer to GPS records – but GPS can show the location of a vehicle. It cannot show what the driver actually said to the passengers. On the return transfer, the TLT identification on the vehicle was extremely difficult to see. In our experience, the driver’s behaviour during an incident involving a drink bottle was also inappropriate and made the situation feel unsafe. Neckermann also explained that large buses cannot drive directly to the reception because of the hotel’s location. However, the hotel’s own service information states that there is a shuttle service from the main bus arrival point to the hotel, as well as luggage assistance. None of this assistance was arranged for us or even explained to us. We submitted a detailed complaint, provided photographs and requested further explanations from Neckermann. Their final response was essentially: “Our assessment remains unchanged, and we have nothing further to add.” This is not simply a case of a holiday that “did not meet our expectations.” The real question is whether we received the room, transfers and services that we paid for. Based on our experience, the answer is: no. The compensation claim will now be taken further. Part 2 continue Soon... Part2 Neckermann Nordic – the complaint handling has turned into a complete farce We complained about our trip to Crete, where the Double Room Side Sea View we had booked and paid for basically meant that another part of the hotel building was directly in front of our balcony, and the sea was only properly visible when I stood on a chair on the balcony. We sent Neckermann photos and a video. In the original complaint, I had already specifically explained that I had to climb onto a chair to get the sea into view. Neckermann has now replied that they watched the video and stated: “The view shown in the video is what we call a Side Sea View.” Yes, seriously: their evidence that this was a proper Side Sea View is a video filmed while I was standing on a chair. 🤣 PLEASE NOTE! If you are shorter than 158 cm, I strongly recommend bringing your own stepladder – otherwise you might miss the Side Sea View completely. 🤣🤣🤣 In the very same reply, Neckermann admits that: “the view from the balcony was limited” and that “another part of the hotel building was located in front of the balcony.” But apparently, in their opinion, everything was still perfectly fine. The airport transfer was another adventure. We were dropped off at night with our luggage at a location from which we then had to find the hotel reception ourselves. Neckermann initially referred to GPS data and the driver's statement that he had supposedly shown us the way to the hotel. When we pointed out that GPS cannot prove what was said between the driver and passengers, Neckermann then wrote in its next response: “GPS data [...] cannot show what was said between the driver and the passengers, what instructions were given...” Exactly. That is what we have been telling them. At the same time, our account is dismissed because there is supposedly no “independent documentation”, even though there were three other Finnish couples on both transfers – six possible independent witnesses in total. Nothing in Neckermann’s replies indicates that they have even tried to ask those passengers what they witnessed. We also complained about the room while we were still at the hotel. The hotel offered us another room, but wanted an additional €40 per night for it. After all of this, Neckermann first told us: “Our assessment remains unchanged, and we have nothing further to add.” Then, however, we received another very long “reassessment”. So apparently they did have quite a lot more to add after all. 🤣 The case is now being handled by the European Consumer Centre. At this point, for me, it is no longer only about whether we receive compensation. It is also about how complaints are handled. Customers’ photos, videos and detailed explanations should actually be read before a decision is made. Especially before using a sea-view video filmed from the top of a chair as evidence of a normal Side Sea View. 🤣but Good hotel🙏

The location of the hotel was good close to a bus stop that went to the chania old town , the entertainment team made staying the hotel very fun mellisa did amazing games like pool bingo and karaoke Elias entertained the kids during the day gave them something to do always wether it’s aqua dance or uno AZ took us to party in the evenings giving us a fun time and enjoyable holiday along with his not so funny jokes which seemed to make EVREYONE laugh anetha did yoga with us and helped us stay fit with our all inclusive stomachs had lots of fun! The hotel deserves 5* as it clean, helpfull and welcoming cannot forget MUSTAFA habibi which you will only understand after you visit the hotel !! Defo recommend for families with kids with big age gaps or differnt genders gives EVREYONE something to do