Domes Miramare a Luxury Collection Resort

We didn’t have the experience others did We were booked into an Emerald sea view suite,for the first week, the air conditioning kept resetting to an unacceptably warm setting, making the room too uncomfortable for us, I mentioned this several times at reception who said will let maintenance know and nothing was ever done so on another occasion I was lucky enough to meet Aurelia, who did the best to resolve things apparently it was a known so fault with the emerald suites that the air-conditioning wasn’t working properly and she said it was going to be fixed on the sixth and as we arrived on the first that was a long time with faulty air-conditioning not what you’d expect in a five star luxury hotel This resulted in me having an anxiety and panic attack in reception due to the heat in the room asked was there another room available and there wasn’t so I then asked to move to another hotel as it was impacting our stay so badly, but the other Domes wasn’t adult only, also, the room was tatty and dirty with mould in the Bathrooms and not clean properly until Aurelia arranged a deep clean of the room for us Why was this not done before the room was given to us? The food at breakfast was tepid at best, we gave up having hot food there and also was it was also very crowded Service around the main pool was awful to non-existent with one guy running around taking all the complaints from other guests while four colleagues stood chilling behind the bar chatting together,not five star in our book. Thankfully, we had access to Haute, and Aurelia and Katerina couldn’t do enough to help us, and we spent nearly all our time there We were half board and the staff in 1968 were lovely however. Remembering our favourite wine and drinks We ate in the Italian but were put off when they charged us for an extra scoop of ice cream, bearing in mind, I never once had three courses the whole fortnight, so a scoop of ice cream wasn’t too much to ask! The mini bar in our room wasn’t replenished at all during our two weeks stay, and we kept having to ask for glasses and basic things to be replaced The towels were worn and shabby, think 50 shades of grey! Housekeeping was sporadic, and often really late in the day, we only had turndown three times, once with mouldy chocolate Twice, a giant cinema screen was erected outside our suite and the noise, again, disrupted our stay We were so disappointed as this was a trip for our wedding anniversary, and Domes resorts were highly recommended to us by friends who are frequent guests I contacted head office about the problems, and was offered a 500 euro credit at the resort, and when I replied that was unacceptable, I haven’t heard back We felt like we were an inconvenience rather than valued guests, apart from Haute living and 1968 restaurant, our first week was spoiled by all the issues I’d never go back to any Domes resort, Miramare fell far short of a 5 star luxury hotel

We travel a lot and visit a lot of luxury hotels

Kind of difficult to rate as there is some good and some not so good. Starting with the good: the location is excellent- right on the water and it is one of the cleanest calmest beaches we’ve ever been to. There are plenty of sun loungers and many of the rooms have balconies. The pool area is also very clean and nicely looked after. The food in the restaurant is also really good- the breakfast and dinner were both very tasty. We were upgraded to the Haute Living and the staff there are so sweet and helpful- Aurelia, Zoe and Katarina were our favourites. We were upgraded to a really nice beachside room on check in which was a really nice surprise.

The not so good: other than the nice haute living staff, many of the other staff on reception and at breakfast are unbelievably salty and rude. Sophia on reception being one of the most unhelpful. The breakfast hostess was just about the rudest person I’ve dealt with this year. Secondly, during the stay I was in the shower and the glass door shattered - we called the maintenance team who came and were really amazing at sorting the situation, but the hotel guest services really couldn’t have cared less. I had 3 minor cuts on my leg so not seriously hurt but it was quite traumatic since I was stuck in the shower and the broken glass was leaning in towards me. I was not offered a new room and despite the cleaning team coming for 30 minutes to clear up, there was still a lot of glass on the floor so we had to constantly wear shoes. The management just really didn’t seem to care- someone eventually called me and his attitude was that they’d cleaned it up and that’s all they can do- he did offer me a complementary lunch but I chose to turn it down since I really just wanted someone to care, not a free meal. Worth noting that I am an Ambassador member of Bonvoy.

The live DJ was perfect! Lekouk was an amazing DJ! He played exactly the songs we love. We had a great time at the pool because of that .