Basilica Holiday Resort

Stayed here for 10 days, absolutely fantastic place, clean, friendly and nothing too much trouble, will definitely be back. Stayed here 25 years ago for our Wedding too

Service was great and located in a perfect area

We expected so much more than what we recieved feom Basilica, from being droped off, the dirty appartment, outdated and dangerous issues with facilities, to leaving…

After reading trip advisor reviews on cleanliness, facilitys, location and staff, we chose the Basilica appartments. It looked a great place for us to explore paphos. Ile make it clear, were not a family who complain, we appreciate these places are busy and ever changing, this is thebfirst complaint of any hotel/appartment in 30+ Jet2 holidays…but… We were dropped off at 1230am, bus dropped us down the road with no help with cases, or no help in finding the place from the driver (good job id google earthed before we left) driver sat in his seat whole time whilst we grabbed the cases ourselves. Never had that before!

Arrived to a reception all smiley faces etc. and a security man escorting us to the appartment, room 205 a 1 bed appartment, close to reception, 1 floor up, on arrival security telling us the lock is dodgy on our door! Great to hear when we have 2 young children! First impressions eh! Crashed out first night and started to explore in the morning.

Bare in mind this room is close to the main road, view of the balcony is a side road leading to the main road, where main bins are stored, and bin men come most mornings around 2/3am. Dont expect peace and quiet! Cars and mororbikes pass down this road early morning to the car park.

First day, Very early on we realised the appartment had not been cleaned properly, in fact was very dirty, grubby, hairs, dirt and stained floors, we found plastic bottles half full under chairs beds and sofa, also worrying was shards of glass we kept picking up on the kitchen and bedroom floor. Shoes and flip flops at all times to protect us we decided. Looking out the balcony the walls were very dirty, just looked bad overall. Paint is cheap to sort.

The air condition unit in the bedroom was constantly dripping onto our cases.

There was also a made up “camp type” bed in the living room which was broken when setting up, solid metal on your back, and also the mattress was thin and discgustingly heavily soiled on the underside!

Sockets were hanging off the wall behind the TV and the plug on the kettle was dangerously loose! No the correct plug on the toaster.

So First morning was to contact Jet2 and complain, get them prepared for me approaching reception to rally and complain.

To be fair Jet2 rep was on to it immedialty, plenty of phone calls and a visit on the thursday to speak in person and let them know. I spoke to 3 different Jet2 reps to make them aware.

We were offered a deep clean of the room. And someone came to change the camp bed, which incidently ended up being left on a staircase for the remained of the holiday (9 days later). Along with other matresses left leant up the coridor from other rooms no doubt.

When we met the Jet2 rep to voice our concerns there was 4 couples before us waiting to complain, without speaking out of turn and mentioning here I heard there problems that were similar.

Overall this place was dirty, from the paintwork, floors, balconys and general upkeep it was clearly evident to see, all around, ive added some photos too.

And because they offered us a so called deep clean to make it all better, im afraid this doesnt make a difference. Especially when you spent almost £3000 for 10 nights. We expected far better!

We picked ourselves up, with an attitude of “it is what it is lets make the most of it”We felt like the family of complaints the rest of the holiday. Was very apprehensive of staff and surroundings.

However I will say the Staff were very polite, and made good conversation. After our complaints. We didnt eat at the hotel but was told the food was very good. Some nice entertainment for the kids some evenings. As for location a supermarket directly opposite was great and was only a short walk to the harbour and promenade.

Its infortunate to write such a bad review but its completely honest and genuine from our part, with photo evidence of what we have mentioned. Jet2 were not happy with our issues and had plans in place going forward regarding cleanliness etc.

All we will say is “think twice” and No more said.