Toxotis Hotel Apartments

Booked with Tui which states hotel was recently refurbished pictures on Tui website (and jet2) show beautiful rooms and hotel lobby/reception and restaurant. My experience is totally different. My room had old stained throw on bed, sheets and towels were stained. Hotel lobby had old green sofas that when you sat on them the springs poked your bum. Lots of chipped crockery in restaurant. Hotel is very dirty. Lift doors on 4th floor were filthy when standing inside lift if you looked to top of lift door huge gap on every floor which looked dangerous. Food in restaurant was lukewarm at best. Restaurant manager had a habit of berating staff in front of guests. Tiles around pool with slides were cracked. Bar ran out of glasses/plastic glasses every night and 2 nights I was serve my drinks in ice cream sundae glasses. Whole hotel could do with a deep clean

The Toxotis was remarkably good value for money. Although we booked All inclusive we didn't expect to dine there very often but the food was delicious so we rarely ate out at the nearby restaurants. The staff in the hotel dining hall were very efficient when it came to clearing the tables and taking drinks orders, Tassos and Sami in particular looked after us. We spent a lot of time by the pool and the lady (Marianna?) who worked at the pool bar was very friendly and was always smiling despite being very busy at times. Our room was basic however everything worked and it was cleaned and restocked daily. If we ever revisit Pernera we wont hesitate to book Toxotis again.

Here is my review of toxotis hotel from a Family of 3 (couple and 2 year old) who stayed at this hotel. It is by far the worst hotel we have stayed in. The kids club is rarely open (although the lady running it is lovely and was great with our little one) but limited things to do within the club.

The room we were given - we asked for a cot and was given one. However, after 1 night with the cot in the room we had to remove it as we couldn’t walk to the balcony due to no space and couldn’t get past. So we had to co sleep with our 2 year old (not ideal). Two single beds pushed together with a gap where our child had to sleep. Was located on the top floor, where as a couple with no kids (my sister) had a much larger room than us located on the 1st floor.

The pool.. very slippery! Had spoken to multiple people who had fallen and slipped around the pool. One with a broken ankle. The tiles are slippery when wet and not textured tiles as you would imagine to have round a pool. Gaps between tiles and a massive trip hazard. Not child friendly. I know you shouldn’t run around the pool but the excitements of children, they are bound to do little skips/runs. We were always saying ‘careful/walking only’, to not just our child but other children! Definitely needed wet shoes on and even they were slippery.

The pool is missing multiple tiles inside and is covered in sand at the bottom. And hasn’t been cleaned since we got here! 10 nights ago.

I had asked if we could pay to keep the room on earlier in the week - was told to ask on the morning of departure. Asked, no rooms available.

No baby changing! No places to change my 2 year old. When we had our room we could change our child in the room. At the end of the holiday, when our key was handed in, I asked for a baby changing room…we were given a key to a room which had not yet been cleaned to change our child!! How can a ‘family hotel’ not have baby changing?

Food was hit and miss - we spent about 500 euro eating out all week (breakfast, dinner and tea). You shouldn’t have to do this on an all inclusive. Only decent food evening was the Mexican night… Drinks are rubbish, watered down. (not even proper coke, or original soft drinks) can’t get yourself a drink or even an ice cream. Have to ask for them which I’ve never had to do in any other hotel.

When getting a drink (beer) - bottom of pint gets left in the freezer and topped up when you want one? Like whattt? Never known anything like it.

Although, the waiters are lovely and polite and were great with our little one, however there was one lady (management I imagine) who stopped us from entering the restaurant as we were damp from the pool and was told we had to dry off…if had been raining and our Towels were wet?

Entertainment isn’t great. Again, we went out of the hotel every-night as it was just boring. Kids disco was on for around 20 minutes, away from the adult entertainment. To watch our child dance we had to leave our table at the adult entertainment and on return our seats would have been taken?

Through speaking to a handful of others; they are happy with the hotel as they only paid half of what we had paid. So we were really disappointed and will absolutely not be returning.

Walls are paper thin, on route to the lift- we could hear couples doing their business whilst awaiting for the lift. The lift is usually quiet. Unfortunately, this time around, the lift was taking a while and we had no option to listen to it. My little one asking ‘what’s that noise’ - what do you respond to that?🤦🏽‍♀️

In resort flight check in? We never got offered this but my friend in an other hotel was offered this service.

Would not recommend. This hotel is aimed at older parties and couples. Not many families with young children around.