Narcissos Waterpark Resort

Everything was perfect! The food was delicious, the water park and all the facilities were excellent, and the staff were very friendly, helpful, and welcoming. There was entertainment for the children from morning until night, and our kids enjoyed it so much.

A special thank you and congratulations to Mr. Nicos, the Manager, and Mr. Savvas, the Director. They were extremely helpful, polite, and professional throughout our stay. They are both doing an excellent job and work together to make the hotel a wonderful place for guests!!

Just arrived home from a 10 day stay with our son, partner and grandchildren aged 5 and 12. I would never give a bad hotel review but this is the worst hotel I have stayed in since I started travelling over 40 years ago. We travel to Cyprus 3/4 times a year.

Very isolated however local buses good, absolutely nothing outside the hotel, which we knew when we booked.

Check in , no help giving directions to the room. Pay a 10 euro deposit for a second card key. Never ever done this in Cyprus.

Reception staff absolutely shocking. Electric went off (like being in Spanish hotel in the 80's). 11.15pm arrive back at our room, walk in, no lights. Head off to reception, the guy very begrudgingly comes to the room to sort it out. Eventually fall off to sleep to be woken at 1.45am with kids running around the block and realise the air con unit not on, went back to reception at 2.00am for the miserable guy to come and sort it out only to be told I'm plugging to much in and burning the electric, nothing was on apart from the air con unit 😡 maintenance will come and look in the morning and not to plug anything in, unbelievable, which he did and it was ok however never used my travel hairdryer or straighteners after that because it could have been them earlier the evening before however in this day and age really. After a week then 2nd card key stopped working, went to reception to be told it had been deactivated by my phone, they reactivated it, but took no responsibility they seem deflect everything on to the guest. Definitely need customer service training.

Room we was in the block by the waterpark, kids running around outside past our doors, shouting, screaming at 1.00/2.00am. Very very basic room. Towel change most days, cleaning very ropey, smell of sewers constantly. Hairdryer absolutely crap, bring your own, dated back to the 80's. But you might trip the electric

Bar staff lovely, alcohol content, zero, a vodka was poured for me and it wasn't even a UK measure and when I asked the young girl to stop the coke, she wasn't happy because they fill the coke to the top, I also think it depends on who is serving you, but service not consistent. Entertainment staff good but hey that is what they are paid to do

Food, well you are winning if you get a clean coffee cup and glass in the morning. There will always be something to eat, very luke warm, do not replenish quickly enough including plates and cutlery. The buffet service restaurants need signs for adults to accompany children to the buffet service. On 2 occasions we watched a child lick 2 bread rolls and put them back in the breadbox, another a boy got the whole french stick and took it to the table only for mum to bring back 🤦 I know the hotel cannot be responsible for this however measures can be put in place, plenty of staff hanging around doing nothing. We did go and eat out in Aiya Napa and Protarus a few times. Food very tasteless, not the AI which we go for. Lunch always better than dinner, we have ate out quite a few times. People's perception of quality and quantity are always different, this is the worst AI we have ever been in Cyprus. Nowhere to sit for a pre drink after showering and changing, outside bar space very limited, inside bar very limited. Dirty sunbeds to sit on if you want to 😡. Amphitheatre the most uncomfortable place to sit for hours and your winning if you don't wear a drink, best thing to do if a group of you sit behind each other in your group. Cleanliness hmm, again perception and views always different, to me this needs a lot of re thinking, more bins, more staff doing hourly checks etc Sunbeds, rickety old metal, very uncomfortable, quashed together and yes need to be early to catch the lark, this suits me because so quiet and peaceful. Seen lots of arguments over beds, floats, towels very entertaining Had we read a review like this in April 2025 when we booked this holiday we would never had booked, then kept reading reviews and wondered if to change resort and decided to come with an open mind, however best thing that can happen they close for a year, bring it up to date and start again. Again people's expectations are always different, mine I would not re visit if this was the only hotel left in Cyprus.