Marlita Beach Hotel and Apartments

DONT GET RIPPED OFF GOING HERE KEEP YOUR HARD EARNED CASH !!!

I honestly don’t know how this hotel is rated 4 stars. After spending thousands on what was supposed to be a family holiday, we left feeling completely ripped off and disappointed. This was easily one of the worst hotel experiences we have ever had, and it got to the point where my children actually wanted to come home.

The food was diabolical, with very little choice, but what made it even worse was seeing flies landing on the food in the restaurant. My 10-year-old son actually put his empty plate down and said he couldn’t eat because seeing the flies on the food was making him feel sick. I reported this to a member of staff, who simply said “OK” and walked off in the opposite direction. Absolutely disgusting.

We also personally saw food being brought around the back of the hotel from Anastasia and left sitting on metal trolleys before it was served at Marlita. Seeing this did nothing to reassure us about the food or the way it was being handled.

The snack bar was just as bad. Staff were sitting around the bar smoking, with cigarette smoke blowing towards the food area. When you eventually get food, you can’t even take it back to your sunbed because it is served on a porcelain plate and you have to sit at the tables. On one occasion I ordered nuggets and they were freezing cold. I asked for some salt and the member of staff put their hand into a bowl underneath the counter and sprinkled it directly onto my food. This completely put us off eating there.

They also ran out of certain drinks on several occasions, and the music around the pool bar was full of swear words, which I found completely inappropriate for a hotel marketed as a family hotel.

There was virtually no atmosphere and the pool was another major disappointment. The water was cloudy and there was debris floating on the surface. As you walked into the pool, the slope felt slimy and slippery, and you had to be extremely careful not to slip. After the first day we simply stopped using the pool and went to the sea instead.

The rooms were disgraceful — extremely dated, poorly maintained and full of obvious bodged repairs. The cleaning was also nowhere near the standard you would expect. The bathroom sink wasn’t even properly wiped, the floor was brushed, rubbish was taken away and on occasions we were left without towels. Our sheets were only changed once during a two-week stay, which is completely unacceptable.

The restaurant was also uncomfortably hot. There was an air-conditioning leak which caused me to slip, and the problem was not properly dealt with. Everywhere you looked there were signs of the hotel being dated, broken and generally run down.

If I had paid for a 2-star hotel, I would perhaps have had different expectations. But I paid for a 4-star family holiday and the experience was nowhere near what I would expect from a 4-star hotel.

We spent thousands on this holiday and instead of relaxing and enjoying ourselves, we were dealing with dirty facilities, poor food, flies, smoking around food, inadequate cleaning, uncomfortable rooms and a pool we didn’t feel comfortable using. The fact that my children wanted to leave says everything.

The only positive thing I can say is the location, which is lovely. Unfortunately, a good location does not justify the rest of the experience.

We would never stay here again and I would strongly advise anyone considering booking this hotel to think very carefully. Don’t make the same mistake we did.

i have recently came back from the hotel , I just want to say that I was really impressed with everything . The staff is very professional and friendly always ready to help , drinks are lovely they are very good and the view it’s amazing . I could definitely say the money are worth it . Clean room with an amazing sea view always clean we had our towels toilet paper shower gels soaps changed every day . thank you very much guys.

TUI and Easy jet clearly don’t talk because they split a family of 5 and with pre booked seats across the plane… not a good start but we rolled with it.

Re the Marlita hotel, well unfortunately a disappointing experience, most staff members are tired, grumpy and demotivated and it’s not even the first week of August. TUI representation pretty absent after the briefing if you are not ready to sign up for trips, or perhaps a hotel they steer clear of. Certainly not worth the 4* money paid. This is 3* at best and here is a quick debrief. Sports facilities either absent or tired, Pool could do with a decent chlorine shock, not unsafe but certainly not well managed. Concert adjacent until early hours 3am at weekend, meaning not family friendly especially if in an adjacent room, also fire alarms going off at night whilst we were here, not well managed. Lift also broken for three days not great when on third floor. Rooms whitewashed by worst painter on Earth, decent size, balconies etc, ok ish but don’t expect new sheets or the towels to be changed without requesting, so stay on top of that. No iron or board available for rooms. No kettles. TV requires European plug so bring one to avoid €5 fee, cash only like towels, yes cash only deposit €10 each towel. . No sun loungers left after 830am, and can’t blame the Germans or English there are virtually none here. Suggest beds at the sister hotel Anastasia, or down facing the sea. Tennis court clearly abandoned in 2024. Save €5 to tip staff at lobby pool bar so you can listen to English music, just be careful not to cut fingers on the broken iPad screen. Meals are fairly fresh for the first hour and half then goes down hill so get there earlier in the window. If you book à la carte book immediately on arrival to avoid all slots going, it’s worth a change so prioritise this but note restaurants are a 30 minute walk, or €10 in a Bolt, so plan on the walk or download app. Nearby Water sports fun and reasonably priced. Hire a small boat €80 an hour and explore coastline yourselves We also saw a turtle in the bay which was a bonus :) If you’ve already booked at this hotel, simply lower your expectations before you arrive and consider that you may have overpaid, manage the issues, use sister hotel facilities, drink lots and you will still have a great time…