Atlantica Aqua Blue Hotel

We have just returned from a two week stay at the Atlantica Aqua Blue. This was our second visit to the hotel, having really enjoyed our stay last year. Unfortunately, however, this year’s experience wasn’t quite the same.

The Positives Starting on a positive note, there were three members of staff who really made this stay special for us: Deborah from the entertainment team, and Nick and David at the Blue Bar Pool Area.

Deborah – Entertainment Team Deborah was exactly what you would expect from a great entertainer full of energy, enthusiastic and always trying to get people involved in the various activities. She went above and beyond with our little girl, taking the time to do activities with her and making her feel included. Deborah really made the last week of our holiday for us. She was always smiling, chatting with guests and creating the holiday atmosphere you would expect from a hotel like this. She even went one step further and came to say goodbye to us when we were departing. This was a really special touch for us as a family and showed just how much she genuinely cared about the guests. Having a full entertainment team with the same energy and enthusiasm as Deborah would make a huge difference. It would also make the activities on the schedule feel much more inclusive and enjoyable for everyone.

Nick & David – Blue Bar Pool Area The service we received from both Nick and David at the bar was above and beyond our expectations. Nothing was ever too much trouble for them, they were always smiling and they genuinely made us feel welcome. Staff members like these two make a real difference to the overall holiday experience.

The Room When we first arrived, the room was presented well and all areas appeared clean. Unfortunately, these standards were not maintained throughout our stay. The bathroom was particularly disappointing. After two weeks of use, areas such as around the sink clearly needed cleaning, but throughout the entire two week stay this was never done.

The Restaurant This is where I feel the hotel has the biggest area for improvement, and unfortunately I don't have much positive feedback regarding the restaurant experience. Firstly, I feel the restaurant would benefit from a manager who creates a more welcoming atmosphere for both guests and staff. On a number of occasions, we found the current manager’s attitude and tone uncomfortable, particularly when directing families to tables. The way some conversations were handled did not create the friendly atmosphere you would expect from a family holiday resort. The restaurant itself also does not feel large enough when the hotel is operating at full capacity. We deliberately varied the times we went for both breakfast and dinner throughout our two week stay, but on every occasion we struggled to find a table where we weren't effectively sitting alongside another family. Overall, this was disappointing, particularly as we had such an enjoyable experience during our visit last year.

Overall It’s difficult to give a completely negative review because there were certainly members of staff who made a real effort to make our holiday enjoyable. Deborah, Nick and David deserve particular recognition for the way they treated us and made us feel welcome. However, compared with our experience last year, we felt there had been a noticeable decline in some areas, particularly housekeeping and the restaurant experience. The hotel has a lot of potential, and with improvements in these areas, alongside a stronger and more enthusiastic entertainment team, we believe it could once again provide the experience that made us want to return in the first place.

Fantastic! The entertainment team was grateful, especially Deborah with the squad fitness, the playing time although all kind of kids and the all-day smiling

We had the opportunity to spend one day in July at the Atlantica Aqua Blue hotel with Day pass conditions. It was truly amazing! We were able to use all the facilities that All inclusive offers - gym, pools, water park, free drinks at bars, buffet lunch, snack bar, entertainment activities, even pool towels were given out for free. The hotel area is not large, but it is very beautiful and well-groomed. The three large cascade-type pools make this place look especially sophisticated. The hotel staff, with their kindness and helpfulness, make this place even more enjoyable. The manager Maria is at the top of her game, the entertainer Jennifer led the best aqua gym I have ever participated in, the entertainer Tormi led exciting games and the entertainer Masoma worked with the children in the kids' club, which has everything for active children's entertainment and activities. At the last pool bar we met the bartender David, who is definitely in the right place with his skills and sense of humor. What also caught my eye was the large number of lifeguards. I think this is the safest hotel area I have ever seen. The buffet lunch was so good that it would be worth coming here just for that. Also the cocktails in the bars are so delicious that it is not difficult to taste one too many. In the morning we were a little worried that spending so many hours in the hotel area would make us bored, but the time passed incredibly quickly and we were really sorry to leave. We didn’t even have time to go to the nearby beach near the hotel area, but we visited it the other day and found that it is also very nice and safe for families with children. After such a well-spent day, we would really like to return to this hotel for a longer period and enjoy the Atlantica Aqua Blue hotel as full-time guests. Thank you to the hotel staff for the hard work!