Loutsiana Hotel Apartments

Absolutely lovely place! The pool was amazing and the surrounding garden and deckchairs were great to sit around and chill. The rooms were spotless and cleaned everyday! The staff were lovely and the onsite restaurant was very good. Breakfast was very decent and the food menu was varied with a lot of great choices at a reasonable price.

I have just returned home from my third time at this hotel. It is in a fantastic area with great bar staff. Very kind attentive and friendly. The rooms are lovely great air con and are always kept clean and tidy. The pool Is clean and lovely although closes at 6pm which could be extended a tad. The pool is not the biggest and on a Sunday as it is open to the public this restricts quite a bit of the area for the paying guests as it tends to fill with families. When we arrived and 15:40 we were told our room was not ready which considering check out is at 12 and we had just arrived from a 5 hour flight was a bug bear. As we were waiting another couple arrived and were given their key immediately when this was addressed we were then given our room so unsure what we were actually waiting for? We then payed 20 euros for our safe 5 is refundable upon check out. We were due to leave for the night when we went to access our money in the safe and this would not unlock and was dead of power. The batteries needed changing, rang reception and they were adamant we entered the wrong code and eventually agreed to send someone who confirmed batteries had run out but said he would change “if it happened again”. Shock two days later the same issue happens again so we called reception, he arrived to turn it back on and said he would “change batteries tomorrow morning” informed him we will no longer use the safe as it’s our last day and don’t want to wait in the room for this to be sorted. When eating breakfast the following morning we were approached and asked to go to reception which we did. They informed us if we wait in the room they will sort the safe, which yes it is good they were resolving the issue although if this was done the first time there would not be any back and forth. I informed the gentleman with glasses on reception that we no longer require the safe as it is our last day we don’t want to be waiting in the room and we want to go out and enjoy as this is the third occasion this has happened . I was absolutely shocked to be met with the response “well that’s what safes are for”. I don’t believe safes are there to stop you accessing your belongings completely 3 times during your holiday when you put the code in you should have your belongings. I get that the batteries died but replace them as soon as they go. We have previously tipped this gentleman during our stay in previous years so this was a massive shock the abrasive and quite rude response, no apology. The waterpark is a two minute walk down the road and there is a bust stop outside which takes you anywhere. Entertainment most nights which improved each year we return.

I would still recommend this hotel to others this review is mainly for the attention of the hotel for future incidents like this.