Dome Beach Hotel

THIS IS AN HONEST REVIEW

We arrived on 18th August and still have a few days of our holiday left. In fact, I'm currently sitting in the beach bar writing this review, which probably says a lot about how much we're enjoying our stay.

When we arrived, just after midnight with a family of five, there was a mix-up with our room allocation. After a long day of travelling, it wasn't the ideal start, especially as most UK flights arrive late in the evening. However, the reception team asked us to speak with the manager the following morning, and to the hotel's credit, they dealt with the issue quickly and professionally. We were moved into a suite so that we could all be together, which was greatly appreciated as this was a special family occasion and I wanted everything to be right.

The room itself has been excellent. It's spacious, clean, comfortable, and well maintained. The daily housekeeping service has been fantastic, and our maid has been lovely throughout the stay.

The food has genuinely exceeded my expectations. For an all-inclusive resort, the quality and variety are outstanding. Everything feels fresh, there's plenty of choice, and it's probably the best all-inclusive food experience I've had. I would definitely recommend booking the speciality restaurants on site. We tried the Italian, Greek and Japanese restaurants, and all three were excellent.

The pool areas are clean, comfortable and never felt overcrowded. There are a couple of different pools to choose from depending on the atmosphere you're looking for. As with most resorts, if you want a particular sunbed, getting out early helps, but that's pretty standard and wasn't an issue for us.

There are also a couple of nearby beaches. As they are municipal beaches, there is an additional charge for sunbeds and umbrellas. In all honesty, we spent most of our time around the pool, but the beaches are beautiful, incredibly clean, and the sea is absolutely stunning.

The biggest compliment I can give is to the people who work here. Every day, from the bar staff and restaurant teams to housekeeping, maintenance and the kitchen staff, everyone works incredibly hard. The hotel runs smoothly because of them. They are friendly, professional, attentive and always immaculately presented. The management team should be very proud of the staff because they are a huge part of what makes this hotel such an enjoyable place to stay.

If I'm being completely honest, I can understand why this is rated as a 4-star hotel rather than a 5-star property. There are a few small areas where you can see the difference. However, what it may lack in luxury touches, it more than makes up for in atmosphere, service, cleanliness, food quality and overall experience.

This is a genuinely wonderful place to relax, unwind and switch off from the stresses of everyday life. We're still here enjoying our holiday, and I wouldn't hesitate to recommend it to family and friends. ❤️

Rating: 10/10 ⭐⭐⭐⭐⭐️

I'm currently enjoying my vacation in my 2. Home and my 2. Family. It is so wonderful to come to the hotel and to be so warmly welcomed by everyone. Whether manager or cleaning or service they are all so warm. The rooms are great. It is cleaned non stop. From my point of view, everyone also bears their own responsibility. The food is absolutely fantastic and lots of new dishes. The possibility to choose between different restaurants and this included in the all inclusive is unique. The location of the hotel is as unique by the sea as in any other place, so brilliant. At the same time it has for all wishes sunbeds quiet or at the pool. It would be great if there was a safe place for SUP or other water sports equipment. We keep coming home. We feel super comfortable.

We arrived late, around 11pm and the only food they offer if you arrive late is a dry sandwich, no choice of flavour, they only have ham and cheese, man on reception just got them out of a cupboard, we tried half each and the bread was really dry!!

2 wedding receptions were going on when we got there so parts were out of bounds as booked for private events.

They have 1 bar available at night, they close the beach bar at 6pm which we found odd.

Unfortunately we wouldn't class the hotel as 4 star, more 3 star.

The rooms are very tired and dated.

Our children are 15 and 12 and for some reason our 15 year old was classed as an adult in the hotel booking, I read it was to do with the beds but all they were supplied to sleep on was a dirty old sofa bed which had no proper mattress and they really struggled with metal bars digging in their backs on the first night, we complained the day after and to be fair reception requested mattresses for it which the cleaners put on, it was a bit of an improvement but still not good enough for a 4star. There should be proper beds in family rooms not old crap sofa beds.

Noisy at night, we were on 1st floor and could hear people dragging furniture about at 1 and 2am! Also people shouting at that time which wasn't acceptable, quite a few inconsiderate people staying there and unfortunately there was a door linking our room to another so could hear the people in the next room too much as they were very loud and there was quite a gap under the joining door.

We had problems with our safe 3 days in a row and maintenance had to keep coming out to fix it.

The lock on sliding door onto balcony was rusted and kept getting stuck.

Air con was crap, had it on full all night and we were all roasting.

One day the cleaner decided to replace our 4 towels with just 3.

Parts of the room, mainly bathroom could have been cleaned better, bathroom mirror needs replacing. The pillow cases were dirty too. Plastic furniture on balcony very dirty, going black.

Lift button for floor -1 didn't work most of the time.

Also, my partner made the mistake of leaving around 5 euros on the side in the room and that just disappeared so we don't know who decided to take that for themselves!

The area to the right of reception (with the piano in it) looks like it never gets cleaned, the carpet are was filthy and covered in bits and dead insects. Looks like it never gets vacuumed. The steps down to the pool from this area seemed to have breakfast cereal on them all week so they obviously never get given a sweep over.

Not impressed that you have to pay for loungers and parasols on the beach, should be free for all inclusive hotel guests!! We didn't use them at all because it was a rip off at 3.50 euro for sunbeds and 3 euro for parasols!

Food ok, standard all inclusive, we always found something to eat would have liked more Halloumi dishes though. The chicken was always a bit chewy. One night they did a bbq but again the chicken was chewy and dry.

We had Italian and Greek a la carte which were ok, some things were nice, others not so much, you didn't know what you were going to get as they just keep putting dishes on your table, one of them was mussels which I wouldn't eat but I really did enjoy the pasta carbonara.

Entertainment was very poor and always started later than advertised so suffered all the cigarette smoke around for even longer. The only good entertainment was fire dancing on our last night but we didn't know about it so only saw half of it from our balcony.

The staff we encountered were all very friendly.

Lovely location, can't fault it as it is right next to the beach, we loved sitting at the beach bar (when it was open).

We had a sea view from room which was nice.

Liked the shallower pool mostly, it was nice and warm but beware at the weekend they let locals in for the day to use the pool etc and so we couldn't get sunbeds for 2 days which isn't good when you have paid to stay there for a week! Luckily we took our own beach towels as they charge 10euro deposit each for theirs which is too much.

We'd definitely go back for the location but not the hotel unless it had major improvements.

We would recommend Ayia Napa Sculpture Park as that was interesting to walk around.