Amara Hotel

Food, service atmoshphere exceptional. Staff go out their way to ensure your experience is perfect. Locatelli is amazing. Perfection on every plate.

Humiliating, distressing and completely unacceptable treatment from a hotel of this supposed standard.

Our experience at AMARA turned into an absolute nightmare following a serious payment issue involving a payment link that was sent directly to us by the hotel.

We followed the payment instructions provided to us and made payment through the link we had been sent. The funds were taken, yet we were subsequently told that the hotel had not received the money. We were left dealing with what appeared to be a compromised payment process/scam involving the link we had received, with a substantial amount of money taken and the matter having to be disputed and investigated.

Despite the fact that we had acted on payment instructions sent to us by the hotel, I was then refused access back into my hotel room until further payment was made.

My partner was not there at the time and I was left sitting in reception, extremely distressed, calling numerous family members trying to get help. I was told that if I could not make payment, I would have to be escorted to my room to retrieve my physical passport and hand it over to the hotel as security in case I “did a runner.”

I was absolutely mortified.

What shocked me most was the complete lack of compassion. I was visibly extremely upset, yet the overwhelming focus appeared to be getting more money from me. There seemed to be very little consideration for the fact that we had already attempted to pay using the payment method provided to us, had all the proof and were now potentially victims of a serious payment scam from a link they sent us.

After an apology for the late investigation ultimately establishing responsibility for the missing funds, the way I was personally treated was also appalling. Over 30K was taken from our account and they could not find any payments! They demanded I still settle the bill or leave the premises. After only 3 days even though I had all the documentation and proof in my hand that charges were made, i left. Was meant to stay 2 weeks, I felt so uncomfortable I had no choice but to leave after 3 days.

I have never felt so humiliated as a hotel guest. For an establishment presenting itself as a five-star luxury hotel, I expected discretion, professionalism, compassion and a genuine attempt to help resolve the situation.

Instead, I left feeling embarrassed, distressed and completely let down.

Luxury is not marble floors, beautiful surroundings or an expensive room. Luxury is how you treat your guests when something goes wrong — and in my experience, AMARA failed spectacularly when it mattered most.

Spend the day to lobby lounge it was unforgettable!! Alli M anna maria voulla haifae absolutely amazing team !! Keep shining