Zagreb

This was the worst hotel experience of our trip to Croatia. The room had stained carpets, toothpaste residue under the sink, a fridge that did not cool, one torn bathrobe and another that was dirty. The conditioner was empty, while the shower gel dispenser fell onto my foot. The worst part was when the air conditioning stopped working during the night. We woke up at 2:00 a.m. with severe headaches and dry throats. I had to go downstairs in my pyjamas to collect the key to another room. By the time room 345 cooled down, we managed to sleep for only another one or two hours. When I contacted the hotel, the “resolution” they offered was a complimentary room upgrade if I returned in the future—even though I am an international guest living in another country. An unacceptable experience and a very disappointing response from a five-star hotel. Stay AWAY

We stayed nearby and visited for a meal in the restaurant. The service and food were excellent. Would visit again when back in Zagreb. We really enjoyed the visit and meal. What we did however find odd was that there was a separate wine room which they sometime open for wine and meat/cheese was closed as that was what we really wanted. We were told it was open seasonal ??? We found this as odd as it looked very good and i,m sure would be busy if open and advertised.