- Jamaica Holidays
- Negril
- Azul Beach Resort Negril by Karisma
Located on Negril's 7 miles beach stretch. The hotel brings together spacious facilities with unlimited activities and services. This beautiful property is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The luxurious rooms & suites are tastefully designed in contemporary Caribbean style.
Whether you’re dreaming of a fun-filled family getaway or a romantic retreat, you’ll find your perfect island home-away-from-home right here. 90 Minutes on the North Coast from Sangester's International Airport in Montego Bay.
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, a sauna and a fitness centre. Additional features at this Art Deco property include complimentary wireless Internet access, concierge services and an arcade/games room.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Sadly, this was our first and last stay at Azul.
We travelled with my elderly grandparents who both have health and mobility issues. We were allocated a second-floor room and immediately explained their circumstances to reception, requesting a ground-floor room. We were initially told nothing could be done.
My grandparents were therefore unable to safely leave the room. The hotel eventually agreed to move them, but we were told to wait until Wednesday. When Wednesday arrived, we were then told it would be Saturday. This meant my grandparents were effectively confined to their room for four days, despite the hotel knowing their mobility requirements from the beginning.
The condition of the resort was also extremely disappointing:
Mould and dirt throughout areas of the property and a damp smell in the rooms. Wardrobe leaks The shower flooded the entire bathroom floor every time it was used. We had to put towels down to absorb the water, creating an obvious slip/trip hazard. The drainage and floor gradient clearly need attention. Uneven and unstable walkways throughout the resort, which were particularly concerning for elderly or guests using walking sticks. Some walkways were extremely dark at night, making the trip hazards even more concerning. Broken, dirty and mouldy seating areas. Swimming pools that appeared dirty, with missing tiles. Stray cats throughout the resort and, on one occasion, faeces inside the lobby, which raised concerns about hygiene. The food was also well below what I would expect from a 5-star resort. The buffet was very disappointing.
We also tried the Italian restaurant and, after waiting approximately 30 minutes after being seated, were told that many of the main dishes were unavailable. We ended up leaving without eating.
I booked this resort based on its 5-star rating, description and photographs. Had I known the actual condition of the property and the issues we would encounter, I would not have booked it. I appreciate that people can have very different experiences, and I'm genuinely pleased for those who had an enjoyable stay. However, our experience was simply not consistent with what I would expect from a 5-star resort.
I will however give shout-outs to Kaydene, Novlette, Gavin and the customer service rep at the desk in reception area (so sorry cant recall your name) who were all lovely and helpful.
We stayed at the Azul Beach Resort in Negril, Jamaica. It was truly a great vacation. The best part of our vacation is the beach - it is so clean and like a sheet of glass on some days. It is so safe even for little babies to go in. Plus if you're an early riser and like to walk on the beach - you see things like Amazing Star Fish in the beach and Sting Rays gliding across the water not to forget the little fish that swim along the beach. This is our third visit to the same resort - we love it!!!!!
The food is very good - be it the buffet restaurant - Mohogany or the Ala Cartes. You can feed the most pickiest eater. The rooms are good. And service is exceptional.
A special SHOUT OUT to the following Staff: Sergio - the Head Chef - who overseas the food preparation and does an amazing job. Erving - the Asst Chef - thank you for preparing our food on the last day - it was truly Memorable. Our two Butlers - Marklan and Roxy - who made our vacation truly memorable. Hisbiscus Pool Bartender - Sharnella - whoh makes the best Long Island Ice Tea. Mahogany Resturant - Shantelle The Entertainment Team - Anton - Flamez and TT. And Last but not least - the Asstt General Manager - Mr. Manuel - who made us feel so welcome.
Thank you all for your hospitality. Our vacation was truly AMAZING!!!!
We had a fantastic holiday at Azul. Hotel was lovely, we had a Seaview and pool view room which was great. The sea was amazing, so clear, calm and warm so we spent all day on beach/ sea. Is definitely one of the best beaches we've ever seen and we've been to a few Caribbean islands and far east. Lots of beach beds and cabanas so no fight for beds. We brought snorkel set from the kiosk on the beach close to Sandals hotel. Not many fishes but we did see a few a stingrays really close to the shore which was amazing. Also sea snake, barracuda and lots of starfishes. The sea was also shallow so perfect if you don't want to go too deep or have kids. Staff were nice and friendly, especially Carmel. Food was best at the buffet. The other 3 restaurants a bit disappointing so we mainly ate dinner at the buffet. Also a bbq / beach bar for lunch or snacks which was great Jerk chicken freshly cooked in the beach was amazing! Watched the Michael Jackson, dance and reggae show which were very good. We went to Rick's cafe which is only 20 mins drive and wort visiting. Ask Andre in the beach to sort you out taxi. He also organised our snorkeling trip, just 1hr and only 2km out. The best trip was the YS waterfall which as 1.5hr away but so worth it. It's something out of jurassic park. So beautiful. We were able to swing in and fall in and a guide took us around and took our photos (for a tip). Make sure you wear water shoes as it's quite slippery. Cocktails were great too, especially whilst watching the sunset on the beach. Overall, we had a fantastic time and we can would return in a heartbeat.
⭐️⭐️ Azul Negril — Disappointing Experience
Unfortunately, my experience at Azul Negril was very disappointing, especially when it came to management and the food service. The resort itself has potential, and I want to acknowledge that many of the staff members were very nice, respectful, and welcoming. However, it was clear that the staff were uncomfortable being social with guests and seemed afraid of management. In my opinion, management needs to treat and support their employees better. Happy and supported employees are much more likely to provide guests with the excellent service they deserve.
The food was one of the biggest disappointments. The chef needs to improve significantly when it comes to Jamaican cuisine. Stew chicken was being served repeatedly in the mornings, and at some restaurants, food would run out before all guests could be served.
The Jamaican restaurant was another major concern. There was a roach on the floor, which my partner had to kill, and although the waitress apologized, this should never happen at a resort of this standard.
The jerk chicken experience was also unacceptable. The chicken being grilled outside was not fully cooked. There was also a shortage of jerk sauce, so the chicken was apparently baked inside the restaurant and then put back onto the grill. If you’re going to advertise authentic Jamaican jerk chicken, the preparation and cooking should be done properly and safely.
The timing and organization of the outdoor jerk station were especially frustrating. If jerk chicken is supposed to be served from 12:00–3:00 PM, guests should not have to stand in line for more than an hour waiting for food that isn’t ready. This is simply not acceptable at an all-inclusive resort.
Another issue was the games and activities. I won prizes during the games hosted by Rafa, but the prizes were never given to me. If guests participate and win, the resort should honor those prizes. It may seem like a small issue, but it leaves guests feeling ignored and disappointed.
Overall, the staff deserve recognition because many of them were kind, respectful, and doing their best. Unfortunately, poor management, food quality, food availability, organization, and cleanliness took away from the experience.
Azul Negril has the opportunity to be a great resort, but management needs to listen to guest feedback, improve the food service, properly support their staff, maintain higher cleanliness standards, and make sure activities and promises to guests are actually followed through.
I came to Jamaica expecting a relaxing and enjoyable vacation, but unfortunately, the resort did not meet the standard I expected
The beach was beautiful!! I went on a walk everyday. The water is so nice and clear, I didn’t get in the pool once. The atmosphere was beautiful. The room was nice and comfortable bed. The food was amazing!!! Pretty clean, it could use some work on the outside but after the hurricane last year, things got damaged (not terrible). People were mostly friendly, couple grumpy employees but you can’t expect people to always be on a good mood. The value was okay.
