Name: Hideaway at Royalton Blue Waters
Price range: from £0pp (7 nights includes flights and transfers)

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Stayed for 10days in October for our wedding anniversary.
Check in was quick and efficient. Our room was on 6th floor with ocean views. Room clean with comfortable bed, great air conditioning, bathroom with shower, plenty of towels no bathrobes or slippers, safe, mini bar ( not stocked everyday), tv and wardrobe. Cleaners did a good job. 
Showers are not great, boiling hot one minute then freezing the next. 3 times in our stay no water at all. 
Power cuts each time there was a storm but that’s one of those things. 
Lovely grounds and beach, friendly staff but be prepared to tip each day. 
Plenty of sun beds around pools and beach but very few cushions for them so can be hard. 
WiFi is good even on the beach.
Hotel is sold as 5 star but really with how it’s run more like 3 star. 
Constantly running out of food and drinks, use far too much cheap plastic glasses, I understand around pools and beach but not in restaurants and bars. Adults only but children allowed in restaurants on adult side so not really adult only. 
Weekends busy and staff can’t manage, experience at breakfast  was shocking when we sat for 1.5hrs for our breakfast and in the end said it wasn’t acceptable to wait this long for our food to be told we are busy, so we walked out. What are the management doing they seem just let the young staff get on with it the best they can. 
We have travelled to many places and never experienced so many food and drinks shortage. 
Our wedding anniversary dinner was poor we booked the steakhouse, service poor food cold, hotel knew we were celebrating yet did nothing to make it special. Think it depends on who you are when you have something special. 
Vibe team work hard to entertain, white party and cocktail parties are amazing, they bring the place to life. 
On checkout reception said they know there are issues, on trip advisor reply’s to comments repeatedly say they are addressing yet nothing seems to be changing, what are the management doing at this hotel. It could be 5 star but as it is it’s not value for the cost to stay here. We enjoyed our time away and would return to Jamaica, the people our lovely, but at a different hotel.

Issues need addressing

DON'T DO IT! This place is advertised as a luxury, recently remodeled, all inclusive resort. It is NOT! I'm only here 3 days and have spent my entire vacation chasing down hotel issues. 
When I say this room was DIRTY, I have stayed at dirty Motel 6s cleaner than this. Did not have a full set of towels. Zero place to hang your toiletry bag. The bathroom is so poorly designed and the room in general was much smaller than other royalton properties I've stayed at.

I originally planned to stay back in July but beryl came through and I postponed. Now they are saying they don't recognize Marriott status to use diamond amenities anymore. I just used this perk in Feb in the DR. They are saying it stopped 10/5. So rescheduling to make sure I spent my tourist dollars in a country that needed it after a natural disaster, that's my problem. ‍

The single meal I've had here so far was blah from room service. And the rest of the time i have spent calling Marriott and going downstairs to talk to local management. They need me out of the room so they can go clean. I go back and ask what restaurants are open now since I haven't eaten and it's lunch... Answer: your best option right now is room service.  After they told me to stay out of my room so they could clean.

And while waiting in the lobby for a Marriott representative, I had my feet in the chair next to me, placed on pool towels that I got when it quit raining for 10 minutes, as I'm crying because my vacation and relaxation time is going up in flames... and a woman comes over, mid my tears, and tell me to get my feet out of the chair. My feet that were on pool towels while I've been sitting waiting for 15-20 on their staff to come talk to me. Wow...

And on top of it all, it's raining. So I'm stuck hungry, waiting on them to text me my room might be clean.

I really hope Marriott corporate makes it right. Because local management wanted to offer me a cabana for my troubles. A cabana, in the rain.

I have more material in videos than photos - filmed for Marriott claim. Way too many points spent to end up in tears at service and accommodation.

No no no don’t do it!

We are having a great time here at the Hideaway at Royalton Bluewaters, thanks a lot in part to the great service from our server Nadine, Conigia and Matthew. Also from our Butler's Fitzgerald and Ricardo. Shout out to concierge Steven for the help as well. The drinks and food were great at the Hideaway pool side.

Great time at the Hideaway

NADINE! Oh Nadine,  you were the most fantastic server on the hideaway poolside.   You anticipated all our needs.  We never had to ask for a drink.   Our Butler Fitz and Ricky, also fantastic.   Definately try Zen!  Room was also great!  Nothing bad to say!

No Bad review from us.  Group of 5 at hideaway diamond.

Nadine and Conigia services as been Excellent  friendly and upbeat.  Butlers, Fitz and Ricky... Fabulous!  Nothing bad to say here!but we had a great time here pool his good room clean food is good  I love this place I will come again best services from Nadine give her raise

My vacation is  memorable

Rekindle your most important bonds in this Adults-Only (ages 18+) All-Inclusive haven where swaying palm trees, a quiet private islet, and endless sunsets across the horizon set the scene in Montego Bay. Explore a world of gourmet restaurants, poolside premium cocktails, beachside lounging, watersports, and nightly entertainment. From our elevated suite amenities to instructor led fitness classes and spa treatments, reignite meaningful connections in paradise at just a 35-minute drive from the Montego Bay International Airport.

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Hideaway at Royalton Blue Waters