Riu Montego Bay

My friend and I stayed at this hotel June 21-28. We had a great time! The service at the front desk went smoothly! The employee who checked us in (Devon) was very patient with us and helped us with our request.Thank you cuz it wasn't complicated at all, which we really appreciated! The food at buffet was good overall. However, we think it would be nice to offer almond, oat, or soy milk throughout the day, not just at breakfast cuz some people might want to have coffee in the afternoon and are lactose intolerant. Just saying… We preferred the food selection at the buffet overall . The staff was incredibly kind to us and provided wonderful customer service. A special thank to Avalee and Mikalie at the buffet, evening shift. Samantha and Trudy-Ann, breakfast and lunch shifts. We had a great time with y’all! The hotel was clean overall! The restroom too. It was really convenient to leave the hotel to go to the supermarket or even a fast-food restaurant, since they were literally right across the street. If you like going out at night, the clubs weren't too far either about a 15-minute taxi ride from the hotel. The entertainment was great! There was always something fun going on! The entertainment staff came over to see us a few time during the week and chat with us, which was really nice! A special thanks to Patrika, aka Riri she was a gem! The staff at the hotel store need to be more welcoming. We were there, and no one ever asked us if we needed help or if we were looking for anything. At least saying “hello” when a customer walks into a store it’s a must. The spa service was good! The women who worked there was really nice! We received a massage and it was good. The beach was great there were always chairs available, and it was clean. There wasn’t really any seaweed ; actually, none at all which was really awesome. The club at the hotel was always on point, the music and everything! All in all, we had a wonderful vacation at this hotel! We’ll definitely be back!

I had a horrible experience. I also shared the picture of the entertainment coordinator that insulted me for me apparent reason in the pictures submitted. She is the one leaning over. I was seated in the morning enjoying, the little entertainment show that was highlighting Jamaican Creole and then taking part in the Q&A. Once the Q&A was completed or close to be completed, a female member of the entertainment team, as shown in the picture came up to me, and then pointed out that my shirt had holes in it. She then called her colleagues and in a loud voice began to make fun of me, to the point other guests were looking and laughing at me also.

I was so embarrassed and emotionally disturbed as to why she would pick me out and embarrassed me in such a way.

One point I had to go to the bathroom to wipe away the tears. The said shirt is very sacred to me as it was a gift from someone who has now passed, and who meant tht world to me.

For the day I could barely eat, nor drink or do anything, as I sat contemplating why would she do me like that in front of her coworkers and guest.

As I write this, I will be reaching out to your corporate office, because I do believe that I should be reimbursed or at best be given a complimentary pass due to the grave of the issue caused by your staff.