Tamarind Hills Resort and Villas

Our group traveled to Antigua for an incentive trip with 50+ guests, and unfortunately, our experience at the resort fell far short of the luxury standard we expected. Throughout the stay, we encountered repeated service delays, unreliable internal transportation, inconsistent communication, and unresolved maintenance issues, including water pressure problems, leaks, musty rooms, and guest-area concerns that were reported multiple times without meaningful resolution. Restaurant delays, shuttle wait times, and operational breakdowns created ongoing frustration for guests and required constant follow-up.

We also experienced issues with service professionalism, privacy around guest villas, and the resort’s ability to support a group of our size despite prior assurances. Several activities and resort-recommended options were not properly vetted or communicated, which negatively impacted the overall guest experience. While we gave the resort multiple opportunities to address concerns during our stay, many issues remained unresolved, leaving our team and guests disappointed.

Antigua itself is beautiful, but based on our group’s experience, we cannot recommend this resort for large groups, incentive trips, or travelers expecting consistent luxury-level service. Future guests should carefully consider whether the resort has the staffing, communication, maintenance standards, and operational structure needed to deliver the experience they are promising.

Come for the beach! The beach is spectacular. Perfect sand, perfect water, quiet, beautiful. The beach was super quiet when we were there and there was never an issue getting chairs. We were there during Easter break so I assume it was crowded, yet it never felt that way. The service on the beach was decent. Often the servers came quickly to get orders but, in typical Caribbean fashion, sometimes they just didn’t show up for a 1/2 hour. There are little buttons in your palapa to press for service. The food on the beach was also decently good, same for the drinks. There isn’t much to walk to on the beach. A local beach bar or two, but that’s all. The other food at the resort left something to be desired. Breakfast was inconsistent at best. There was a small buffet the first few days we were there. Then suddenly, the location of the breakfast changed and you had to order off a limited menu. We chose to leave each night for dinner. Although we had rented a car, we rarely used it. The roads are very bad and dark and not marked. So we took cabs to dinner. The cabs were very expensive- $30 to go literally down the road. The dinner choices at the hotel were very limited so keep that in mind. Our room was about halfway up the property. Yes, it’s a lot of steps, but after lounging on the beach all day, we were happy to tackle the stairs. Our view was beautiful, the room was large and well maintained. One very odd thing was the bathroom. It had a wall of wooden slats that looked into the main bedroom area. The slats did not close. The room itself, has all large, glass windows and doors. Therefore- your shower is far from a private affair. Aside from the beach staff, we found the rest of the staff to be indifferent. We would get conflicting info from different staff members. Every day I would contact them asking for extra bath towels and everyday it would take hours to get the towels. The hotel is also a Hilton property and we were told we would receive our Hilton points after check out. Well, 3 months later we are still waiting. Hilton says the hotel itself has to take care of it, because while it’s a Hilton property, it’s not run by them( or something like that.) The hotel says they don’t have the ability to give the points. Since the hotel assured us, at checkin, that we would get the points upon leaving, this is annoying frustrating. The hotel itself is rather isolated and coupled with the difficult driving conditions, we rarely left the property. Exploring the island was more difficult than anticipated from this location. If you are looking to just chill and relax in a low key, unassuming resort then this is the perfect spot for you.