Tildi Hotel and Spa

Unfortunately, our stay at Hotel Tildi & Spa was far from what we expected.

Before arriving, I specifically requested a poolside room, and this was confirmed by the hotel via email. Despite this confirmation, we were not given the room we had requested. This was very disappointing, especially as we had made the request in advance and had written confirmation from the hotel.

The room itself was a reasonable size and was clean, so I can’t fault it on that. However, the beds were not changed despite us specifically asking for them to be.

The hotel itself is very run down and, unfortunately, the noise at night made it extremely difficult to sleep. There was constant noise from inside the hotel, including doors slamming, screaming and shouting. Outside the front of the hotel was even worse, cars constantly beeping and people shouting well into the early hours, sometimes after 3am. Not ideal when you’re trying to relax and enjoy a holiday.

The hotel itself is in a great location, only a short walk to the beach and restaurants. There is also a little shop next door where you can get cold drinks and snacks.

The breakfast was okay, and the pool snack bar was also reasonable.

However, the worst experience came when checking out. We were told we had to pay 40 DH for a cocktail from the snack bar. We had not had any alcoholic drinks and had paid for everything we had ordered as we went along. When we questioned this, the man on reception was extremely rude and simply kept saying, “That’s your signature.” The signature shown was nothing like mine, but we were made to pay it anyway.

We left the hotel feeling extremely annoyed and disappointed. It also made us wonder how many other guests may have been charged for things they hadn’t actually had.

To make things worse our transfer did not show up and staff on the front desk just weren’t interested. We ended up getting help from the door man who may I add was lovely and friendly throughout the whole trip. He managed to get us a taxi which we’ve had to pay for.

Sadly, based on our experience, we would not return to Hotel Tildi & Spa and would not recommend it. There are definitely areas that need significant improvement, particularly the noise, condition of the hotel, customer service and the way charges are dealt with at checkout.

Perfect location ,just up the hill from the promenade, lovely staff , great pool no fight for sun beds ,only had breakfast which was what you expect, pastries, meats , yogurts ,eggs , etc , hotel was fine , clean and tidy, no problems here at all

Went for 10 days BB and was counting down the days until we could go home. Arrived quite late given a room on the road side that smelt of damp was dirty and had damp beds! Then the noise off the street started dogs barking, fighting and mopeds all night didnt sleep a wink. Went to reception the following day and told we couldn't be moved as it was fully booked. Had to get in touch with jet2 & they eventually got us moved 2 days later to a poolside room that was somewhat cleaner with no noise. Breakfast was very basic pastries were stale and had no bread to even make toast (they did have a toast machine) so on day 5 we gave up trying and just had a coffee everyday. No sunbed wars here so that was worth a star. Reception staff quite rude. Pool bar quite slow service but the pizzas were fresh and delicious. Barman in the lounge on the evenings was the best member of staff remembered our drinks and was so friendly. Outside of the hotel the street the hotel sits on is quite rough and as soon as we left the hotel homeless were approaching asking for money and that continued everywhere we went i even had children as young as 2 pulling at my clothes begging for money. Lots of stray cats and dogs literally everywhere. Cats even inside the hotel! The area is quite dirty. Husband was asked if he wanted to buy drugs every single day when we were out in the evenings! All in all not a nice place and would never return to Agadir!