Les Jardins D'Agadir Hotel

Having read reviews before our arrival we had mixed hopes about our stay here. Well how wrong where we to even doubt this hotel, we arrived at 11:30 and where told the rooms wouldn’t be ready for a few hours but we where more than welcome to use any of the amenities at our leisure until then. So we went for a wander around and found the main bar, the staff here were so warming and friendly helping us understand what was available. We then went for lunch to a huge array of different foods(which having seen reviews we were sort of apprehensive about) we then headed back to reception and where taking to our room. A lovely spacious riad suitable for our family of 4, very high cleanliness and this carried on every day by the maids coming and doing lovely sculptures with towels etc. we had read that the hotel seemed to “favour the French”. Yes the hotel was very French heavy in comparison to English but that did not make one bit of difference every staff member was more than willing to help us and not just French guests, the food was rotated to a different theme daily, brilliant spreads, beautiful fresh food and always piping hot! Breakfast lunch and dinner! The pools are amazing, the lifeguards are very Kean on safety which is very reassuring and there is always beds available and a bar at each pool making it easily accessible to acquire a drink to quench your thirst The entertainment team for us stole the show, Simba,Bono,Salah and Co. Every morning coming round checking you slept okay, asking you to join in activities which vary daily! Pool parties, Zumba, football, darts, table tennis, dancing you name it they do it! This then carries on into the evening, where all the entertainment team come round saying bon appetite, asking if you’re having a good meal, greeting you as you exit the restaurant and playing games just before the evening meal is served. Lahcen the bartender was phenomenal with my children helping their confidence when ordering themselves a drink and a true credit to the bar team. This hotel and its staff go way above any expectation set and the standard they set is that of a very high level Bravo to each and every one of them Hopefully see you all again soon Room 904 family ❤️

First of all, to other people who wish to book and with UK operators not mentioning this. The hotel has two operators in one hotel Valeria (most British customers and other internationals will use this name and gain a white wristband) and Tui France Club Marmara (For French and blue wristbands). This should be well stated but obviously isn’t. There does feel like there is a divide between French and other nationals in the hotel with certain blocks (1-4) being French natives and others in other blocks. This may be wrong but upon experience this is what I have found out. A divide as such as a group of UK customers and French customers almost came to blows. If you have a white wristband, Club Marmara entertainment won’t speak to you they only engage to their own people. The entertainment is largely French with Club Marmara having more shows in the theatre which is disappointing as it should be shared or maybe getting live or tribute acts instead of providing for one operator.

The hotel does have cracks all over, that’s just general part parcel of an unkept hotel and those things are minor. I would watch for cracks in the pool, there are too many which can be a hazard.

Dribs and drabs with staff, some are polite and some are not. I haven’t had a specific issue but there have been arguments within staff in the restaurant, bar and entertainment team which isn’t nice to see.

Another issue is there is a pool bar for most of the day and a normal bar. One bar in the evening for a large quantity of people is very inadequate. Sometimes bar staff are struggling to keep up when extremely busy, having another bar will help things be more smooth and reduce stress on one area. Having all inclusive shut at 11pm is a bit deflating but we can work around that. Food is very repetitive at evening times like 6 days out of 7 days repetitive. Only was different on Thursday and that was Moroccan day. And again food didn’t really cater all nationalities, either chicken or lamb for main meats and mostly Moroccan foods. I know we are in Morocco but a variation could be ideal to suit all. I think the pizza area should be open for evenings and ice cream available for evenings instead of lunchtime, lunchtime is not a main meal time.

Biggest issue is the air conditioning or roofing near the air conditioning. There was dampness and even had a leak, when air conditioning was turned off it got worse and droplets appeared all over. Reported it since day 1, nothing happened until day 4 when we had to move rooms. It was constantly reported to cleaners and receptionists who said someone would come out to fix the issue. This looked like it didn’t happen. Went from 637 to 322, and the cleaner even mentioned the room we moved in also experienced leaking in the same form. So why move us in a room with the same issue. And again, it leaked from the roof onto the floor. Didn’t have to move, it got sorted and hasn’t had any leaks only small droplets until the last day when it leaked on the floor, damp signs and isolator turned off. You can only use air conditioning at 22 or 23 and no lower, so why even put air conditioning in to set it close to the outside temperature, there is no effect rather just leave the air conditioning off and sweat throughout the night. There was someone in 633 who used air conditioning regularly under 22 and experienced no issues so it could be down to poor maintenance. These things needs to be checked regularly, air filters, overfilling tanks need drains or cold air condensate to be drained or returned back to the mains water, there is ways around it instead of overfilling and leaks.

The only thing that has saved this holiday has been some of the excursions and Agadir beach and marina being relatively close by. Agadir is a beautiful place, no doubt Marrakesh and Casablanca are the same. I would come back to Agadir or venture somewhere else in Morocco but very unlikely return to this hotel.

Big question for this hotel is, choose what you want to do. Either cater for one operator/nationality (like the French) or cut the divide, one entertainment team, one wristband for everyone. There is a lack of inclusiveness. This establishment will run better is you choose one operator or include all nationalities together. Since you’re already halfway, I’d stick with French but that needs to be sorted out between the hotel and very very quickly.

Pools & slides are great for the kids. Finding a sunbed, near impossible unless you get up 6.30 or before to reserve one. Cleaners are lovely and hard working, much like most of staff with the exception of a few. If you aren’t French, don’t expect water and wine offered at dinner, as you get pretty ignored as English guests.

The worst part is the food and hygiene of the restaurant. We are here now on day two and myself and my 5 year old son are laid up in bed with diarrhoea and sickness. It’s horrendous. I read lots of people assuring they got sick but now I’m experiencing it, it’s awful. Our stomachs are cramping non stop and being in bed while it’s so hot outside is not how we planned our holiday.

Jet 2 have downgraded it to a 3 star but easyJet still have it as a 4 star. It’s probably best placed a 2 star. I will complain to easyJet and hope that they change the grading. It’s misleading to guests wanting a 4* holiday when they definitely will not get any luxury at all here. The restaurant has microwaves so you can heat your food up…. Who goes to a Buffett restaurant and needs to reheat the food! Crazy! My advice is stay elsewhere in Morocco.