Caribbean Village Agador

Absolutely horrendous experience. There was blood on the sheets, cockroaches in the room, severe damp covering the ceiling, and no hot water for the entire five-day stay. The rooms smelled awful, and to make matters worse, there were flies landing on the food.

The overall cleanliness and hygiene standards were completely unacceptable. This was supposed to be an enjoyable family holiday, but instead we were left feeling extremely disappointed and uncomfortable throughout our stay.

Sadly, based on our experience, I would not recommend this hotel.

I have been lucky enough to travel extensively across the world in my lifetime, mostly travelling to a limited budget. I have never once come across a place as appalling as this. Within 20 minutes of arriving and my son jumping in the pool, he had cut his foot on something very sharp which we had to seek medical attention for. Reception weren't interested and sent us elsewhere to an office where there were no staff for half an hour. My elderly auntie had a fall from an unsafe ramp and injured her hand. We hadn't even been shown our rooms at this point. When we were shown to our first room, I pulled the blanket back and found dirty, used tissues on the sheet. I spoke to Reception and was clear but calm that I found it unacceptable that we were offered a dirty room. The Receptionist instructed me that I was to stop shouting at her. She immediately looked for another room for us (clearly used to this situation). On pulling back the sheets in the second room, my son found a black sticky substance on the bunk bed sheets which ended up on his hands. I couldn't bear to look any closer although I did turn the shower on and there was absolutely no hot water. In the meantime, my family members went to get some food at the buffet to find a huge, baking hot room, packed with salads and other food that were left open to the elements and more importantly, crawling with flies. It was not an option to eat here. By this point, we realised that my children's swimwear had turned green from whatever chemicals they were adding to the pool water; not something I've ever experienced before. On returning to Reception to explain that room 2 was also unclean, I was met with utter hostility and down right rudeness to the point that the male Receptionist literally turned his head away when I tried to speak to him. I asked for a manager but was told that they weren't working today. Whilst this was a budget holiday, it is absolutely reasonable to expect something that is at the very least clean and safe, neither of which are the case with this absolutely shocking excuse for a hotel. Whilst attempting to negotiate with the staff at Reception, we saw 2 other families desperately on the phone to loveholidays to try and get out of the place. We left the day we arrived as it was utterly unbearable and not somewhere I could be content that my 3 children and elderly auntie could be safe in. We saw the bad reviews before we arrived. We wanted to give the place the benefit of the doubt. We were only booked for 3 nights. We're not fussy people. Clean and safe was all we needed. But we couldn't even suffer a long weekend. Please please do not book here, it is truly horrendous.

We booked a last minute cheap Holiday, my expectations were not to high given the cost and looking at reviews prior.

The rooms, well dirty, damp and smelly, beds were terrible, the pillowcase looked like it had never been washed. The Bunk beds were terrible, rickety and old. The bathrooms were terrible, water warm at best when we arrived there were only 3 small towels for 4 people. As we arrived late at night I spoke to the cleaner the following morning, she did get a fresh pillowcase and extra towels for us. However looking at the cleaning equipment these people are given, it no surprise the rooms are unclean! The terrace was lovely and big, however again dirty and looking very shabby, such a shame as it would have been a lovely area to sit and relax. No Air Con in rooms and no kettle or cups/glasses for drinks. The WiFi is very hit and miss even in the reception area.

The dining hall was terrible, long ques and no where near enough food for everyone, everything would go as soon as it was put out! Other customers taking plates and plates of food using their hands, not very hygienic!

There are stairs everywhere, making it difficult for people with mobility issues to move around, we were on the 3rd floor and no lifts, I would suggest if you do have mobility issues to email the hotel prior for a ground floor room.

The pool areas were generally a lot nice than the rooms, although could do with some TLC, the pool water turned our swimwear green. Considering it was August and a busy month for Holiday makers we never had any issue in finding sunbeds around one of the pools. At times things did get heated with parents and children falling out which I suppose is to be expected at any hotel, we did witness many an argument between parents around the pool.

The staff try their best with the equipment given. The entertainment staff are lovely and do try and include everyone in their activities, personally I didn't have an issue with the evening entertainment it was your standard all inclusive style. The bar however was crowded at times and unless you shout up or tip you could be waiting a while for a drink, they allow two drinks per person, they have a bar that serves alcohol and a bar that serves soft drinks. I did notice that those who did tip got served quicker and at times got table service, I suppose the staff rely on these tips to top up their pay. It was difficult at times to get seats for the entertainment as it got very busy, especially if you went down after 8pm.

There were some little shops on site, including a little supermarket for snacks and ice cream etc. The prices were extremely reasonable for on site shops. Some lovely places to eat outside of the hotel, and we noticed many people had food delivered from McDonalds etc.

Unfortunately I wouldn't return to this hotel, it has the potential of being a fantastic place as the staff really do try very hard to make it pleasant, It is in desperate need of updating! Its such a shame to see such a big complex so run down.