Sol Oasis Marrakech

Visit number 5, and certainly not our last. A number of new faces on the team but each and every one of them welcoming and lovely. The people of Morocco are amongst the friendliest we have met, and the staff at Sol Oasis are at the top end of their sector. Every member of the team seemed genuinely happy to greet and serve us, and NOTHING was ever too much trouble. The food was beyond superb... well done to the catering team. The entertainment was pitched perfectly, enough for everyone but no pressure to participate - you should be so proud of yourselves. From the reception team, through housekeeping, groundskeepers, and everyone in between, you managed to make our stay a little sluce of heaven... IF I had to find fault, the only thing I could say is the pool is looking a little tired. This didn't affect our use or enjoyment, but it is an area that may need attention in the months ahead. I know and trust that the amazing team that work tirelessly to ensure a safe and relaxing environment will tackle this with the same enthusiasm they do every other aspect of the hotel. Thank you, thank you, thank you... as always, more perfect memories created in our own little paradise.

Our second visit and we can't wait to go again. This is a fabulous hotel with brilliant staff, super food and a huge variety of activities to enjoy. The rooms are clean and spacious with a fridge to keep your water cold and excellent air conditioning. There are s few TV channels in English if you need background noise whilst getting ready etc. Every day I went to the gym early- there are various machines, bike, treadmill etc, weights, steps, resistance bands and TRK equipment as well as balance balls. Water and gym towels are provided. It was cleaned daily. From the office outside you can get tennis, padel, badminton equipment etc to use on the courts. After a huge breakfast I did yoga outside by the pool before joining the daily dance class which was great fun. I didn't play darts but lots of people did. At 11.30 there was aqua gym prior to another delicious meal. If you are not up for 3 huge meals a day the snack bar provides lighter options and the pizzas are great. Every afternoon there was a cultural activity, such as cooking classes, pottery, I learned to write my name in arabic, cocktail making. Water polo in the afternoons was very popular before a really fun aqua zumba which had the pool full most days. The animations team are truly excellent, Zak is a great teacher and Hamza's yoga was super. The whole team were really enthusiastic encouraging participation in the range of activities. They made everyone feel welcome and included, joining guests for meals and sitting chatting when they weren't too busy. The evening entertainment was varied with live music outdoors before the evening spectacle which varied- casino night, the Voice karaoke, dancing, bellydancers. fire eaters what more could you want.? The food is great. A huge variety of salads, tagines, brilliant bread, pasta dishes, including fresh pasta cooked to order and meat and fish grilled in front of you. If you like plainer food there were always options such as chicken nuggets, breaded fish and fries. The desserts were excellent. Themed evenings eg Morrocan, spanish and italian were great. There were oysters available on a couple of evenings and sushi for those who like that. The 2 a la carte restaurants can be booked once each per stay, one is Spanish and one Moroccan. We didn't visit the spa this time but it was great on our last visit. Only just over 3 hours from Manchester I would recommend it for anyone

What an incredible hotel. We arrived at the reception to be given welcome drinks. I think the receptionist was called Miriam, but what a lovely welcome- inviting, calm, professional. She also remembered us throughout the visit. All of the staff in the hotel were exceptional. If you want rooms that offer perfection you could probably nitpick and find the odd thing but for me it was about the overall package and that couldn’t have been better. Reasons why this hotel stands out:

1. the staff - Jamala who looked after our room with such care; Zak and the entertainment team who were so inclusive, enthusiastic and fun; the bar and restaurant staff who were all superb at their jobs. Really excellent bar service.
2. the range of entertainment (don’t expect a professional show but if it’s good fun you are looking for and a relaxed, holiday vibe offering various exercise classes and cultural activities -it’s super.
3. the facilities- the pool, gym, towels, free water provided daily in the rooms (we have had to pay for bottled water on occasion), ample sun beds so nobody ‘reserving’. This was all very pleasant. No extra pull on the purse strings. We weren’t there during school holidays so I am not sure if it would be busier then.
4. The free shuttle ( five times per day but precook) we had three trips into Marrakesh so appreciated this.
5. The maintenance of communal facilities: we saw cushion covers being constantly changed, the gardens being tended and people trimming the trees. The fountains were cleaned, craftsmen were working on the buildings themselves and walls. It was so well looked after.
6. The food - it was not the highest quality of food if you are expecting fine dining but the variety was excellent as was the patisserie. There really was something appetising to suit any palate.
7. The spa and the shops. We used the shop but there was so much to do that we didn’t use the spa, This guests that we spoke to who had said it was worthwhile.

I am sure I have missed things but in essence this was an incredible holiday - the overall feeling I really think should be in part attributed to the staff who fostered a super friendly environment. This was optimised by one lady who said it was the friendliest place she’s been and usually she likes variety but she wanted to book there and then for next year, another lady who was there only a few months previously and quite a few others who had visited before. Finally I would have loved to come here when the children were young as the layout looked ideal. Thank you Sol Oasis.