Movenpick Mansour Eddahbi

Mövenpick Marrakech is a brilliant hotel, and I genuinely wish I could give it five stars. I'm holding back only because I think honest feedback would be useful and some of it concerns what I believe are genuine safety issues.

Check-in: Basma and Asma welcomed us warmly and acted like true hosts, personable and attentive. The entrance is grand and cool, and you're immediately struck by the fragrance and the design, which has aged beautifully.

Rooms: Spacious, with an enormous bathroom. We'd booked a twin and only a double was available, which was no problem. My one specific request was a quiet room, and they placed us on the top floor exactly as asked.

Maintenance and a safety concern: Our first room's AC began leaking, forming a puddle on the entrance carpet; unfortunately the technician's attempt made it worse. For the first couple of hours we were repeatedly told a technician was "coming immediately," and it was only when we went to the desk in person, visibly unhappy, that it was taken seriously. We then lost most of a day to this issue. In fairness, from that point Salah coordinated the resolution quickly and effectively, and Najiya came to the rescue with complete politeness, attention and professionalism - she is an absolute credit to the Mövenpick brand. All week, even while serving other guests, Najiya took a moment to greet us before returning to her work.

The deeper problem is that the rooms are ageing and their masking efforts will need attention very soon. Door handles, locks, switches, skirting boards, railings etc - are all relevant in a 5-star hotel. Even in our replacement room, the AC fault cut the electrics through the night, and I had to insist on an immediate response. After two power cuts the technician eventually throttled the AC to around half capacity, after which the power cuts stopped. This is where I'd urge management to act: a fault that cuts mains power to an occupied room (twice in one night) is a genuine electrical safety concern and not just a comfort issue. Combined with loose key-card slots and an AC unit that sounds like a helicopter, the rooms clearly need proper attention. I'd also suggest a protocol where electrical or safety faults escalate straight to senior staff rather than working up through the hierarchy - it would have saved us a lost day.

Sustainability: The sustainability agenda is executed impressively well with visibly less single-use plastic, and chilled filtered water stations throughout the grounds without compromising the 5-star experience. Mövenpick have cleverly used their sustainability agenda to elevate the brand image and I cannot imagine that this was an easy task.

Grounds & pool: This is where the hotel is unequivocally five-star. Every evening you find yourself in awe of the beautiful low lighting and water features. There are two pools plus a paddling pool for children, a well-equipped indoor gym (including a formidable hack squat machine) and a functional outdoor gym - TRX cables, weights, a chin-up bar, bench and plates, a boxing bag, a 10m sled, plyometric boxes, a farmer's bar, levers and some cardio kit. There are very clean toilets downstairs by the pool and outdoor showers tucked away beside the larger pool. The outdoor experience is five-star through and through.

Two important suggestions for the pool areas: please introduce a designated outdoor smoking/vaping area, particularly near the pools; and for hygiene, enforce a strict no-smoking and no-vaping policy for anyone who is actually in the water. Not every guest shares the same etiquette, and a clear rule would protect those who'd rather not inhale someone else's smoke whilst trying to relax in the pool.

Breakfast: Exceptionally comprehensive selection - in fact, better, than many of the five-star brands we've stayed with recently. If I may say thank you to Zainah and Oussamma for their beautiful personalities and engagement whilst we were being served. In the late mornings they also have a fantastic mint-tea station hosted by the brilliant Ahmed which, once again makes Mövenpick a unique brand in enabling guests to experience a touch of the local culture.

One tip for staff/and guests about breakfast - I liked that you separated pork but you did not do this with ham croissants. I would suggest a note to say that all pork products are sectioned in one place and not randomly.

Finally, and by no means least: I'd love the brand to recognise their luggage porter, Taha. He went above and beyond for us throughout the stay, and always did it with genuine warmth and a smile. I mention Taha separately, because he is clearly talented in his rapport & communication skills. As we talked, he asked us questions about our expectations and he was able to articulate nuances about the city which we found helpful - He has a very bright future ahead of him and also a genuine credit to the brand.

We look forward to visiting again.

We’re having a lovely stay at Movenpick Marrakech, spacious clean rooms, various swimming pools, lovely breakfast, high level hospitality and service from the lobby staff, to cleaning staff, special compliments to Khadija Laaraj, thank you so much!

Mamazing teams in all locations. Dinong room service laundry, Houskeeping team are superb...all. Even management engagae with clients to ensure guests expectations are meet if not exceeded... that you all, soecially Leila, El Habib, Najia,