- Morocco Holidays
- Marrakech
- Jaal Riad Resort
This hotel is located at the end of Avenue Mohammed VI, just a few paces from the nearest nightspots. Jemaa el Fna Square is a 10-minute drive. Marrakech Airport is approximately 5 km away. This luxurious city SPA complex offers guests a large choice of top-notch restaurants, hairdressing salon, games room, a nightclub and lounge.The younger guests are welcomed to enjoy the kids' club. On-site leisure options include indoor and outdoor swimming pools and tennis courts. A well-equipped business centre is available for business travellers. All rooms come with an en-suite bathroom and home appliances. Individually regulated air conditioning is provided in all accommodation as standard, and all units feature either a balcony or a terrace.
Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool and a fitness centre. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We have just returned from 7 nights all inclusive at the Jaal Riad and we really enjoyed our stay . I was very concerned before we went due to negative reviews but as a friend had stayed in February she reassured us that all reviews are subjective to your option I went with her opinion . The hotel had a relaxed calm atmosphere , the reception was gorgeous as was our room . Our check in was smooth and all of our meals were lovely . We especially enjoyed all the Moroccan food and the fresh fruit plus delicious cakes and pastries . We didn’t eat at the pool bar and on just our last day had the afternoon snacks which were great . Pizza , chicken a slow cooked beef and potatoes which were all covered and hot as well as fresh fruit. The pool was chilled and relaxed we always got a bed though we went at different times as normally were out sightseeing so could be morning or afternoon. Never had a problem.
Our waiter in the evening Bilal was so friendly trying to chat with his little English we managed as our Moroccan and French language skills are non existent. We found all the staff to be friendly and helpful. I’d definitely recommend coming to this hotel which was perfect after the busy city centre and hot excursions. We actually enjoyed the singers in the evening it was a relaxed area to sit in and though some were better than others all were entertaining.
Beautiful hotel - spotlessly clean. Large bedroom, shower with separate toilet. Food was fantastic - lots of choice. We didn't eat at the pool bar but plenty of people did. No queues at the bar - staff fast and friendly. Not much outside the hotel, a very large Supermarket ten mins from the hotel which sold absolutely everything. The evening entertainment wasn't very good, a quiz one night then singers - some better than others. Very quiet pool - lots of sunbeds available all through the day. Very enjoyable stay.
From the moment I arrived, the hotel impressed me with its welcoming atmosphere and attention to detail. The facilities are clean, comfortable, and thoughtfully maintained, creating a sense of ease for every guest.Yet what truly elevates the experience is the team. Their professionalism, kindness, and dedication shine through in every interaction. Whether it’s the morning staff greeting guests with a smile, or the attentive service throughout the day, they consistently go above and beyond.
Having travelled to many holiday resorts across the world and staying in 3/4//and 5star hotels this is the first time I feel compelled to submit a complaint having just returned from a very disappointing 14 nights All Inclusive holiday to Marrakech in Morocco staying at the Jaal Resort Hotel. Having looked at the Trust Pilot reviews prior to booking and going on this holiday we were a bit alarmed as to the adverse reviews which got considerably worse as we got closer to the departure date . We decided to go ahead with the holiday we had booked with an open mind, hopefully it was not as bad as some of the reviews we had read. We arrived at the hotel not offered any refreshment or freshen up towels like most 4 star hotels do and then had to wait for the best part of an hour to get checked in. Shown to our room with very little information as to the hotel itinerary or layout. Room was ok apart from a loose toilet seat which was reported. It was reported three times to reception with a broken plug was loose after I remove the plug I had used to charge my Hearing Aids. The beds were very firm in the room two singles pushed together with oversized toppers and mattress protectors so the bed linen did not fit properly. The meal in the restaurant were also disappointing with a limited selection for European guests, the hot meals were only warm or cold cooked meat was overcooked and tough to eat. Items were not replenished at a reasonable rate trying to get staff to help took quite a few minutes. They appeared to have a limited amount of beer per sitting as on a few occasions we were informed NO more beer. On one occasion I asked for a glass of red wine the waiter poured it straight into my empty beer glass. The meals was very repetitive unfortunately on many occasions the eggs were undercooked (omelettes having a runny centre which potentially is a serious health issue) both my Husband and I had upset stomachs. Both of us ate salad and filled cobs for most of our 14 night stay. You had to be up very early to find a sunbed with limited parasols, we ended up using the covered area seating away from the pool. Only having 2 bars one for daytime and the other for evenings meant having to queue sometimes 10 deep waiting for your drinks. There is only A/C in your room and in the main restaurant which became uncomfortably hot. The hotel WI FI was very poor it was consistently dropping out having to reinstall it a number of times during the day. The Al A Carte charge a supplement for many of the choices of meals for an All inclusive is very poor. This hotel is definitely not a 4+ more like a a 2/3 star. Since we returned home from holiday and looked again on Trip Advisor the same complaints about this hotel are consistent and the management seemingly lack of action will not improve this hotel. As a final thought I would suggest that senior management should go and visit a well run 4star hotel to see how it is run.
Last day of a 7 day stay and all I can asy about this hotel is fab fab fab. OK, a little tired in places but ive spent a lot more in other hotels and had far less value for money. Pool area is fantastic, bar area is also excellent. Beautifully designed in general. Friendliness of staff varied but overall good. Special mention to Zakaria who worked in the restaurant. A truly lovely young man. Very attentive, always smiling, This young man certainly added to our enjoyment. In fairness, all the reststaff were excellent. Food is varied but always founded something I was happy with. Great experience overall.
