El Andalous

I had two completely different experiences at this hotel, and unfortunately, the second one completely changed my opinion.

I stayed for one night, and my experience with the morning reception team was outstanding. The lady from Casablanca and the gentleman from Fez were incredibly professional, welcoming, respectful, and genuinely kind. They made me feel valued as a guest from the moment I arrived. I would also like to thank the three doormen/bellmen, who were always smiling, helpful, and very professional. They truly represent the hospitality that every hotel should offer.

After checking out this morning, I returned around 6:00 PM because my meetings in Marrakech were not finished, so I wanted to book another room for one more night.

Unfortunately, the evening experience was the complete opposite.

The supervisor on duty (I don’t know her name, but she was wearing a different uniform from the rest of the reception team) was extremely rude. She rolled her eyes, spoke with an unpleasant attitude, and made me feel completely unwelcome. As someone working at the front desk, your attitude is often the first and last impression guests have of the hotel, and this behavior is simply unacceptable.

The receptionist beside her was genuinely trying to help me, but she kept interrupting. Yesterday I paid 800 MAD for the room, and just a couple of hours after checking out, I was told the exact same room would cost 960 MAD. I understand that hotel rates can change, but what disappointed me wasn’t only the price—it was the way the situation was handled.

I have many years of experience in the luxury hospitality industry, so I know the standards that guests should receive. Respect, professionalism, and kindness cost nothing.

Because of the attitude I experienced, I decided to leave and book another hotel instead.

My sincere thanks again to the wonderful morning team and the doormen—you are a real asset to this hotel.

My advice to the management is to pay closer attention to the evening reception team, especially the supervisor’s approach to guests. Great hospitality is not only about beautiful rooms; it is about how people are treated.

Today, you didn’t just lose a room booking—you lost a guest who was ready to stay another night and who would have happily recommended your hotel to others.

This is the worst hotel on the planet. As soon as we checked in the vibe was off it’s dark and gloomy. The rooms and interiors are extremely dated. When you get to the room the toilet seat and sink are separate i mean literally one room as the toilet seat and the other sink and moreover there is no handwashing liquid. The pool is extremely dirty and the kids pool is just standing water doesn’t even look like it’s being filtered.

This is supposed to be a 4 star hotel and we booked based off of that but this is not even a 1 star hotel. What 4 star hotel in a tourist area has a toilet separate to the sink and i maintained pool. The hotel description is very misleading and the pictures are even more. When I asked for another room they said all their rooms are like this. No further support offered.

I wouldn’t even stay here if it was free and it kills me that i actually paid for this. Please don’t stay here and save your money. If the management in the hotel is reading this I would really like my refund as the hotel is not as advertised.