Rehana Sharm Resort Aqua Park And Spa

On the first day we arrived at 5 a.m. after a 12-hour journey, they gave us the wrong room with only one double bed and put two fold-out mattresses in the room for my two children to sleep on. 🙄🙄🙄 Everything in the room was worn-out and dirty, but we accepted it because we were extremely tired.

The following day, we were given a better room with a garden, but nothing worked properly in the bathroom, all the furniture was dirty, and there was only one chair in the large room.

After one week, all four of us got food poisoning, and the food was clearly mainly aimed at the Russian guests. The tema restaurants were absolutely disgusting, and the food was like eating in a cheap cafeteria. After a few days of terrible food, we ended up eating out every evening.

The pedicure, which you can pay extra for at the hotel, took place in an old, run-down room. The lady’s pedicure instruments looked like something you could buy on Temu, and she couldn’t even apply the nail polish properly.

When we got food poisoning, we first complained to the hotel manager, who took us to the hotel doctor. The doctor pressured us into taking a lot of different medications and forced us to provide our insurance company’s details so they could get money from the treatment. What an absolutely disgusting business practice!

I am still suffering two months later with bacteria in my intestines. I have not recovered and am still not well.

The nearby beach is only a coral reef and is NOT a white sandy beach!

The only positive thing was one man who was the only friendly member of staff and the trips we went on to snorkling and diving plus the quad bikes… BUT do not choose the trips with meals as the food there are disgusting too!!

Not to mention the bug bites we got wow a whole new level of bites 😳😳😳

Stay away from this hotel and pay more money for a nicer hotel!

We Paid for a Super Lux Room but Were Given Old Rooms and Treated Rudely We stayed at Rehana Sharm Resort, a second-line hotel located away from the beachfront, as a family of two adults and a nine-year-old child. We had booked and paid for a Super Lux room through our travel agency. We also gave the staff a tip upon arrival. Despite this, we were offered rooms that did not correspond at all to the category we had paid for. I would like to make one thing clear: I understood perfectly well that I was not choosing a luxurious five-star hotel, but a budget-friendly option. Therefore, I did not have unrealistic expectations or demand any special level of service. However, there are many good budget hotels with clean rooms and polite staff. A lower price does not justify dirt, worn-out rooms, or rude treatment of guests. First, we were placed in a room with only two single beds, even though there were two adults and one child in our party. The staff offered to bring in an additional bed, but we refused and asked for a proper room for three people that matched our reservation. We were then given a room overlooking the pool, where evening discos were held. It was so noisy at night that our child cried and could not fall asleep. Only on the third attempt were we given a more or less acceptable room on the third floor. The furniture was in better condition, and at first we were relieved that we had finally found a suitable room. However, the air conditioner made such a loud humming noise that it was impossible to sleep at night. We had to keep turning it on and off, choosing between the heat and the unbearable noise. The hotel grounds are genuinely large, green, and beautiful. The pools, water slides, and beach are good. We would especially like to thank the lifeguards and employees working around the pools, who paid close attention to the children’s safety. The drivers of the small shuttle buses that transported guests to the beach also did a good job. The beach staff were friendly as well. These employees, together with the pools, beach, and beautiful grounds, helped make our stay somewhat more enjoyable. Another major positive was the excellent children’s entertainment and mini-disco. We are very grateful to the female entertainers who worked with the children. Although our child does not speak Russian, he understood the entertainers very well, got along with them, and happily participated in the activities. They knew how to connect with him, so there was no language barrier whatsoever when he interacted with them. However, most of the rooms appear old and worn, and the cleanliness leaves much to be desired. Before our trip, when I read reviews saying that the hotel was old and run-down and that the staff were rude, I thought the guests were simply spoiled or overly demanding. During this holiday, however, I personally understood exactly what they meant. The attitude of the employees at the bar near reception was particularly unpleasant. This was the only place where freshly brewed coffee made from coffee beans was available. I drink only one cup of coffee a day, and it is a small but important daily ritual for me. I asked for my coffee to be served in a proper cup, but the employees repeatedly responded with “Money, money,” clearly hinting that they expected a tip. During the final three or four days, their attitude became especially dismissive. The employees pretended not to understand my English and insisted: “Speak Russian.” My husband and I grew up in the Soviet Union and understand Russian, although it is not our native language. However, our nine-year-old child neither understands nor speaks Russian. When he approached the bar near reception and asked for plain drinking water in English, instead of simply giving him water, the employee kept repeating: “Speak Russian, speak Russian.” Our child would return to me confused and ask: “Mum, what do they want from me? Why are they speaking to me in Russian?” As a result, my husband or I had to go to the bar ourselves and ask: “Please give our child some plain drinking water.” The employees would then begin asking: “Where are you from?” Why should it matter where a guest comes from? If a nine-year-old child at an international hotel asks for drinking water in English, the employee should give him the water instead of demanding that he speak the language preferred by the employee. I consider this treatment of a child completely unacceptable. Sometimes they refused to serve my coffee in a proper cup and poured it into a disposable paper cup instead. Only after I said that I did not want the coffee under those conditions would a proper cup suddenly become available. It felt as though the employees expected an additional tip for fulfilling even the simplest request. I have never experienced such dismissive treatment anywhere else, especially while paying for a holiday. Instead of feeling like guests who had come to relax, we constantly felt as though we owed the staff something. The food was average. It was often served in portions by the staff, and neither the selection nor the quality was impressive. The food could perhaps be considered acceptable, but based on the condition of the rooms, cleanliness, and standard of service, this hotel does not deserve four stars. At best, it is a very weak three-star hotel. Positive points: — large, green, and beautiful grounds; — good pools and water slides; — a good beach; — excellent children’s entertainment and mini-disco; — attentive and friendly female entertainers; — attentive lifeguards around the pools; — friendly beach employees; — helpful shuttle bus drivers who transported guests to the beach. Negative points: — the rooms offered did not correspond to the Super Lux category we had paid for; — we only received an acceptable room on the third attempt; — old and worn room facilities; — inadequate cleanliness; — an extremely noisy air conditioner; — loud evening discos; — rude and dismissive treatment from some members of staff; — demands that guests speak Russian, including a child who does not know the language; — repeated hints that tips were expected; — average food and staff-controlled portion sizes. Unfortunately, I cannot recommend Rehana Sharm Resort. Even though we had paid for a Super Lux room and gave the staff a tip upon arrival, we did not receive a suitable room without repeatedly asking to be moved. The beautiful grounds, pools, good beach, and excellent children’s entertainment cannot fully compensate for the accommodation problems, inadequate cleanliness, and attitude of some staff members, which can quickly spoil both your mood and your entire holiday.

They take more pride in watering the grass and sweeping reception but not maintaining cleanliness in the actually building itself. Every morning we got a knock on the door just to receive dirty or ripped towels and water for our room. The reception staff are not helpful and I had a staff member in the lobby area begging to add me on Instagram whilst working. The pool area looks nice but when you get in you can feel that the floor is uneven it felt like I was stepping on a cable wire. In our last day reception gave us access to a room where we were able to change and have a shower if we liked, it was a used room that someone literally check out of, not cleaned at all and had poo stains in the toilet. When we reported it to the reception staff he brush it over not showing any interest at all.