Pickalbatros Royal Moderna Resort

Unfortunately, our 10-night stay at Pickalbatros Royal Moderna was a major disappointment.

I want to start with the positives: the resort is beautiful, the views are impressive and the cleanliness was absolutely excellent. Housekeeping deserves 10/10 — our room and the surrounding areas were kept exceptionally clean throughout our stay.

Unfortunately, everything else left us disappointed.

One of our biggest concerns was the way guests appeared to be treated differently depending on their nationality. We repeatedly felt that Russian, Ukrainian and Moldovan guests received more attention and a more welcoming attitude, while other guests were treated differently. This made us feel uncomfortable and, at times, genuinely unwelcome.

We were also disappointed by the lack of English-speaking staff. This is an international tourist resort, and we expected communication in English to be much easier. Instead, we often struggled to communicate with staff, while Russian seemed to be much more commonly spoken.

The food was another major disappointment. Compared with other resorts we have stayed at in Egypt, the variety was very limited and much of the food was bland. We also found that the different restaurant options available to us offered very similar dishes, so it was difficult to understand the point of having several restaurants if the food selection was essentially the same.

The desserts were disappointing as well, and the fruit selection was particularly poor. During 10 days, we mostly saw whole apples and pears, with occasional bananas or other fruit. We had mango only once during our entire stay. We expected a much better selection of fresh fruit and fruit salads from a resort of this standard.

Overall, although the resort itself is beautiful and exceptionally clean, the food quality and variety, communication with staff and our overall experience of unequal treatment significantly affected our holiday.

Sadly, based on our experience, we would not choose Pickalbatros Royal Moderna again, and we would not choose Sharm El Sheikh for a future holiday.

I hope management takes this feedback seriously, particularly regarding staff training, English communication, equal treatment of guests and food quality and variety.

We stayed from August 20 to 28, and we were very lucky with the weather — it wasn’t too hot.

An excellent hotel!

All the staff are very friendly and always willing to help. If you’re celebrating a birthday, make sure to let the guest relations team know in advance. They will arrange everything to perfection! Special thanks to the ladies for making it so special.

A special thank you to Shokry Adel from the restaurant team, Ahmed Hamed and Maged Salah from the bar team, and Ahmed Gad, who took care of keeping our room clean. I hope I’ve spelled all their names correctly! 😊

I’d also like to give a special thank you to the security staff member at the main pool who handed out towels and brightened our days with his cheerful attitude. From August 27, he was working as a lifeguard at the water park. Unfortunately, we didn’t get his name. Sending you our warmest regards!

There are plenty of swimming pools, and there are always enough sun loungers available. The hotel is more geared towards families with children. If you’re looking for peace and quiet, it’s probably better to choose another hotel. There’s so much entertainment here that you definitely won’t get bored!

The sea is simply 100 out of 100!

The food was the best I’ve ever had at an all-inclusive hotel, even compared to the hotels I’ve stayed at in the Canary Islands, Mexico, and Greece.

Many thanks to the entire reception team. The check-in process was absolutely perfect, and all our requests were taken into account. Even though there was a shift change, our preferences were properly communicated to the next team. We also approached the reception desk with several questions and always received immediate assistance.

Thank you to everyone for making our holiday so wonderful! ❤️

My Husband, Daughter and myself visited Royal Albatros 19th until 29th September for our 19th visit and can honestly say it's like going home we love it that much and can't understand why people write such negative reviews about such an exceptional Hotel and the staff are superb always going that extra mile to make your vacation so good that you just want to keep coming back. We will be back in November 2027 and can honestly say we can't wait and a big shout out to the cleaner of room 2128