Xperience Kiroseiz Parkland Resort

Hotel very clean and large didn't see any issues.

Room was very rough and ready - large but definitely nowhere near 5 star standard it was falling to pieces. Also the cleaning wasn't very good and we didn't seem to get the attention other guests did despite tipping.

Waterpark excellent - loads of slides and life guards are on it although slightly too over cautious. Be careful the floors are super slippy

Buffet food - quite poor imo - Very repetitive and not much variety. We abandoned breakfast and ended up eating out the second half of the holiday.

Al a cartes - book straight away as they are very hard to get in. Only had the Italian and it was very good much better than the buffet.

Sickness - all four of us got ill although the longest was only for 2 -3days. Definitely think it is a bug or food related. The cooking station outside they wear gloves and handle the raw and cooked food with the same gloves - avoid. We were so overcautious with our hygiene but it still got us. When we stopped eating at the buffet in the hotel we all got better and stayed ok for the rest of the holiday - although this came at extra cost. There seems to be a real issue with sickness and needs to be investigated

Hotel Staff - very friendly and attentive - tips go a long way!

Guests liaisons staff - the 2 at the beginning were not very helpful - went a couple of times and they were very blunt and they clearly hated each other and were too busy squabbling to actually help. The lady that replaced the other English lady at the end of the week was much more friendly.

Trips - did the buggy, camels show and stargazing and private speedboat through sphinx tours and they were excellent - the highlights of our holiday

Overall I wouldn't go back any time soon - the standards seem much lower than other countries, I didn't enjoy the haggling culture and pushy shop keepers it made nights out annoying and the Egypt belly isn't fun either.

We recently stayed at Xperience Kiroseiz Parkland in Sharm El Sheikh as a family of six. There are definitely some positives about the hotel, but unfortunately, our overall experience means that I would not return and I would not recommend this hotel to others.

Hotel & Rooms

The hotel itself and the grounds are generally very well maintained. Everything was clean, and the gardens and outdoor areas were looked after very well.

Our room was a good size, and the shower was particularly impressive — very large and kept clean throughout our stay.

Our cleaner, Mustafa, was very good and did a great job. However, we found that you really needed to tip the cleaner every day to receive two bottles of water and fresh towels. The beds also weren’t changed very often. In fact, my bed was only changed after I had an accident and soiled it, which I found disappointing.

Pools & Slides

The main pool at Parkland is huge and, at this time of year, incredibly warm. There are pool parties on Thursdays and a foam party on Sundays, which can be enjoyable if that’s your kind of thing.

However, families with young children should be aware that the pool parties can attract very drunk adults. We saw adults getting into the pool while drunk and, on occasions, they were bumping into children. This is something I think parents should be aware of.

The slides over at the Premier side were great fun. There really is a slide for everyone, and there were plenty of lifeguards around. In fact, one of the positives of the resort was the number of lifeguards — they were present around all of the pools at all times, which was reassuring.

Pool towels can also be exchanged daily at various towel huts around the hotel grounds, which was convenient.

Food

Unfortunately, the food was one of the biggest disappointments for us.

The buffet was extremely repetitive. It also appeared that food which hadn’t been used at lunchtime was sometimes being reused in the evening meal, which wasn’t particularly appealing.

Hygiene around the buffet was also concerning. I saw several guests coughing and, despite coughing into their hands, then going on to handle the serving spoons. There was also no real queuing system — the buffet often felt like a free-for-all.

On several occasions, we were served chicken that appeared to be raw, which was extremely concerning. When mentioned to the restaurant manager & head chef, we were told that the red at the centre of the chicken was seasoning.

We did try the à la carte restaurants, including the Indian and Italian restaurants. Thankfully, both of these were very nice. We didn’t try the seafood restaurant.

Illness & Guest Relations

Sadly, this is the main reason I would not return to this hotel.

Our entire family of six became ill and suffered from sickness and severe diarrhoea for the duration of the holiday. What made the experience even worse was the lack of support we received from guest relations and management.

We felt that our concerns were dismissed and that we were not given any meaningful assistance. We were told that seeing the doctor would cost €100, which is a significant additional expense when an entire family is already unwell.

For us, the way the situation was handled was extremely disappointing. Being ill on holiday is bad enough, but feeling that management and guest relations were unwilling to assist or properly acknowledge our concerns made the experience considerably worse.

Bar Staff

One person who deserves a special mention is Mina (number 1) one of the bar staff. He was absolutely fantastic — friendly, helpful and a real credit to the hotel.

Animation Team

The animation team was another disappointment.

They would come out around 10:30 in the morning, do a short dance, and then return around 3:00pm for another dance. There was also water aerobics, but apart from that, we didn’t really see much of the animation team.

After I made a TikTok video mentioning that I hadn’t really seen the animation team, two members came over on my last day and asked if there was anything wrong. However, generally, I found the team quite unfriendly. They were often on their phones and, when walking past them, they wouldn’t even acknowledge you or say good morning.

A simple greeting would have made a big difference.

Overall

There are definitely good things about this hotel . The hotel and grounds are clean and well maintained, the rooms are a good size, the pools are fantastic, the slides are great fun, and there are plenty of lifeguards. Some of the staff, particularly Mustafa and Mina, were excellent.

Unfortunately, these positives were outweighed for us by the food hygiene concerns and, most importantly, the complete lack of support we felt we received when our entire family became ill.

For that reason, I would not return and I would not recommend it, particularly for families expecting good support from the hotel if something goes wrong during their stay.