Naama Bay Promenade Beach Resort

A Terrible, Horrible, Nonsense Experience.

Imagine planning a summer vacation in what is supposed to be a 5-star hotel, then ending up in a trashed version of what is left of Marriott hotel, full of careless staff who know nothing about hospitality but know everything about complaining — complaining to guests about workload, shortage of manpower, departure of other staff members, and using all of this as a justification for their endless shortcomings.

From the moment I arrived, the experience was miserable.

After arrival, I was checked into a damaged room with a stained and broken sofa, stained curtains, cracked floor, blocked shower drain, damaged toilet flusher, non-functioning A/C, and a damaged balcony door.

This is not one isolated maintenance issue. Almost every basic element of the room was either damaged, dirty, or not functioning.

I ordered in-room breakfast, which turned out to be inedible. Tasteless omelet, rock-hard falafel, the cheapest cheese that you wouldn't even buy from a minimarket, a basket full of basic street bread, and the cheapest instant coffee sachet they call “American Coffee.” tastes like hotel dust

When I called maintenance to fix the blocked drain, only the houseman showed up to clear the dirty shower — and then left the sh** on the floor.

Regardless of how many times I called for a baby cot, it never arrived. Not until the last night of my stay, and only after I threatened the reception team that I would report the matter.

The pool towels belong to the last decade — full of stains and with faded colors, as if they have been in service since the time of the Pharaohs. When I reported the stains, yes, the team was very good at one thing: justification.

Ordered pizza at the beach pool and, after waiting forever, received a piece of bread with some cheese on it — and they call it pizza. Of course, the team was very good at justifying both the delay and the quality of the pizza: as there there is only one waiter serving both the pool and restaurant and one chef (stated by the waiter), and the good chefs have left the hotel, so there is only one chef left doing everything as justification for the poor quality pizza or cheese bread.

And this seems to be the main talent across the property: there is always an explanation for why something cannot be done, but very little actual action to fix it.

Staff complaining to guests about their workload, being short of manpower, colleagues leaving the hotel, and other internal operational problems is simply unacceptable. These are management issues, not guest issues. Guests should not be expected to listen to internal complaints or accept poor service as a result.

What is even more disappointing is that the hotel management is, of course, too busy to meet the guest.

It is a shame to see a property with such a legacy reach this condition. A 5-star hotel should not be operating with damaged rooms, poor maintenance, unacceptable food quality, stained linen and towels, delayed basic guest requests, and staff who openly complain to guests about their own operational problems.

It is also a shame for the Ministry of Tourism to overlook such a shameless hotel and allow it to continue operating at this level.

This was not a bad moment or one unfortunate incident.

This was a complete failure from arrival until departure.

I generally liked Naama Bay Promenade Beach Resort itself and its location. Unfortunately, however, the attitude and quality of service provided by some members of the staff were well below the standard I would expect from a hotel like this.

While I was taking a shower in my room, I realized that there was no hot water, so I called reception and asked for assistance. It took approximately 30 minutes for someone to arrive. The staff member repaired the problem, and the hot water started working again. I had absolutely no issue with the person who fixed the shower.

During this process, the bathroom floor naturally became wet, and a housekeeping employee was supposed to dry it. However, when I returned to my room, I found that only part of the floor had been dried. In addition, the housekeeping employee washed a sandy, dirty cleaning cloth in the bathroom sink, leaving the sink dirty. When I pointed this out, instead of taking responsibility or apologizing, the employee said, “I didn’t do it,” and behaved quite rudely.

I then went to reception and explained what had happened. I waited there for approximately another 15 minutes. A security officer was later called. I had no complaint whatsoever about the security officer. My main concern was the rude and loud behavior of the housekeeping employee and the attitude of the receptionist, who seemed irritated rather than helpful.

In addition, the English proficiency of some staff members was not sufficient for effective communication with international guests. I believe this communication problem also contributed to the situation becoming unnecessarily difficult.

After everything that happened, I made it clear that I expected at least an apology, but no apology was given. A female manager told me that she would send a fruit platter to my room as a gesture of apology. However, the fruit platter never arrived.

Overall, I liked the hotel itself. My complaint is not about the property, but about the service I received and the unprofessional behavior of some members of the staff. I believe additional staff training is needed, particularly in housekeeping, front desk service, customer relations, and communication with international guests.

It is unfortunate that an otherwise nice hotel can have its guests’ experience negatively affected by issues like these. Huriye Watson

We had a wonderful stay at Naama Bay Promenade Beach Resort. The hotel has a great atmosphere, beautiful surroundings, and excellent service. Everything was well organized and made our stay very enjoyable.

A special thank you to the reception staff! They were extremely friendly, attentive, and helpful throughout our stay. They always welcomed us with a smile and were happy to help with any questions or requests. Excellent service!