Kairaba Aqua Mondo Resort

Good staff, good food. Ahmed from reception helpful and thanks to David from. guestrelation. Nice holiday. we can recomandate. we will come back

Just got back from this terrible hotel yesterday. Been to Egypt 11 times and always had fabulous hotels, this was a huge disappointment and definitely not a 5 star, where do I start, so firstly arrived at 10.30pm hotel reception is the only part of this hotel that is 5 star, apart from dirty glasses on the tables, we we're 2 couples as we checked in the man behind the desk told us they'd given us an upgrade as our allocated rooms were far apart, the rooms were dirty, a cracked sink in the bathroom and in a rubbish location, we refused these rooms, he took us to view another room it was even worse, then we were offered a suite to share, 2 bedrooms 1 door so we'd have to walk through their room to get to ours, by this time it was nearly 1am, we were tired and not happy, we had to stay in this room till they could change us the day after. I never check beds normally as everything is always clean, this time I checked, there was blood stains and sweat stains on the mattress protector and dirty pillows with no protector on, hence we slept on top of the bed. Next day new rooms, they had cleaned them but again dirty pillows, the noise from air con units on the roof was horrendous and debris falling from these on the patio. We complained to easyjet that day to be moved hotel, no joy surprise surprise. Went for breakfast all the counters we chipped, underneath storage dirty, dirty walls by the kitchen entrance, dirty plates, I could go on. Spoke to David guest relations told him the hotel was dirty and an infection risk, he told us it was 5 star Egypt thinking we'd never been before, told him all the hotels we'd been to, he didn't know what to say apart from, you get what you pay for, no help, horrible man. We photographed everything for easyjet and still no help. Pool area, pool bar falling apart, one side of pool 6 ft deep, very noisy, beach beautiful, went to beach bar for a drink with friend, got drinks sat down and less than a minute later a 5 foot long piece of the marble bar dropped off and smashes all over the floor, we were lucky we could have been badly injured. Beach and pool toilets dirty, excrement on the wall in one of the gents toilets, still there 10 days later. This hotel says its been refurbished but no way has it. Absolutely dreadful and we were victimised as we were the only English visitors, they don't get many, we felt very vulnerable surrounded by Russians, pointing and talking about us, pinched our sunbeds and towels, and too many to complain as managers in reception and guest relations had no time for us.