SUNRISE Tucana Resort

From the moment we arrived at Tucana, we were impressed. The first thing that took our breath away was the view — absolutely stunning. The hotel is beautifully presented, and despite arriving at 11pm, we were warmly welcomed with a cold drink, a friendly smile and even food so we could relax and settle in after our journey. A fantastic first impression.

The hotel itself is immaculate. Everything is spotless, nothing feels out of place, and the housekeeping team do an incredible job. The rooms are beautiful, well maintained and extremely comfortable. The food was another highlight — exceptional quality, great choice and clearly a lot of care goes into what is served. The location is also ideal, around 30 minutes from the airport, making transfers easy and stress-free.

When we first arrived, the hotel felt perfectly balanced. The capacity seemed comfortable, staff were happy and attentive, drinks were cold and service was excellent. However, as the hotel became busier, the experience did change. Some staff appeared under increasing pressure, and unfortunately this sometimes showed. In the restaurants, we experienced missed orders, drinks arriving genuinely hot (not just warm), and on occasions staff either seemed overwhelmed or less welcoming than expected.

The entertainment team were fantastic. They worked incredibly hard, were enthusiastic and did a great job encouraging guests to get involved and enjoy themselves.

One thing to note is that the adjoining sister hotel was great in the evening, but during the day it felt extremely busy and overcrowded — more like a cattle market at times. Our advice would be to enjoy Tucana’s facilities during the day and avoid the sister hotel when it’s at its busiest.

Overall, Tucana is a gorgeous hotel with so many positives. The cleanliness, rooms, food, location and overall setting are all outstanding. My advice would be to be patient during peak periods, show appreciation to the staff (they are clearly working incredibly hard), and remember that a busy hotel can put pressure on even the best teams.

Would we return? Absolutely. We loved our stay and would happily come back — we would probably just choose a quieter time outside the start of peak season to enjoy the experience at its best.

We had an excellent week here. The staff are amazing: an especial shout out to Karim (cleaner) Muhammad (on the beach) - he always knew when we were thirsty, and Ahmed on reception. Great private beach. Good restaurants. Very clean. Bedouin Night was excellent. We can’t recommend enough.

I Will start off by saying this hotel was a please to stay at and can’t wait to be HOME. First time in Egypt and won’t be my last. We arrived very late, check in was smooth and straight to our rooms. Nice upgrade to a swim up room and posh club as we had originally booked to stay in the sister hotel which isn’t yet built. The downside of check-in in late we weren’t really told what to expect, just shown the room and off you go. Where as if you arrive in the day is you don’t get told where everything is, what your room entails and the privileges you get with the Posh Club. If you do get upgraded at the hotel you will NOT get the Complimentary transfer from and to the Airport, VIP welcoming with Sparkling Wine by Butler & Club Manager upon arrival. There is apparently is access to the Posh Club lounge, I have no idea where this was….. Royal breakfast, no idea what this was… The Room Room was a decent size, mini bar restocked every day and cleaned every day by the hard-working staff and the Swim up room and clean. I will say the bed was a little hard for me but that’s just me.
We had a butler, AN ACTUAL BUTLER. Wow this blew me away, initially we had Ahmed then changed to Yousef, now Yousef is the calmest of men I’ve ever encountered. Absolutely lovely man, always at the end of a call and helped with every question I had, helped with reservations with restaurants and room service. This man needs to be more recognised and I do hope this gets back to him and pass on our greatest of wishes. I hope he is still here when I come back maybe next year or the year after. I can’t speak for the non-posh club rooms; the laundry serve was 5* left the laundry by 9am and was back around 5pm Pools The swim up room was fantastic although I spent most of my day by the posh club pool. We always got a bet or pagoda here, we could never get a bed at the main pool as people put their towels down to reserve the bed, The staff at the posh club pool were amazing, these boys made my stay one of the best, Mando, Ade, Samer to name a couple. I was actually so sad leaving as these boys made my stay all the more magical. Always knew what we wanted, in and tonic and a glass of wine 😊 But there seemed to be a lot more happening at this pool entertainment wise in the day, so if you have young children the main pool is the place to be. Food and drink The soft drinks were okay, asked for diet or sugar free at the bars (other than coke) but there were none available as my husband is diabetic, but the mini bar had diet coke. The fresh coffee and juices at breakfast were great. Breakfast in the main restaurant was lovely, wasn’t sure what to expect with a la carte breakfast but you can help yourself to continental, croissant, fruit yoghurt’s, meat etc and you order your eggs sausages and bacon etc off the menu. Yades lovely food, The Italian also lovely The food in general though was fantastic the tastes and variety were amazing. Especially the Bedouin night we really enjoyed the authentic performance by the Bedouin band. The food at the Bedouin night was fantastic. I loved every minute of this night. Food changes daily so you wont the same option the next day.

Entertainment The entertainment isn’t great. Some of the singers were good, others were not – the band with the singer and the saxophone thought this was awful. Over all entertainment wasn’t very great, hit and miss. But the staff on the animation team were lovely and are trying the best they can, there was no entertainment at the Posh club area. There were a couple of times we went up to the rooftop for a “party” at Yades , Joe and Seb had us dancing and the Brazilian dancers were great too.

The cleanliness of the hotel is mind blowing, there is someone always working, the Gardens are beautiful and best well-kept gardens I have ever seen on a holiday they are immaculate.

I would stay away from the sister hotels pharmacy, they ripped me off, lesson learned, also the shops near reception, I was suckered into the shop and fought hard to get away, my polite no thanks turned into half an hour of my time, If you need to change money the downside is the ATM’s are by these shops. Towels - you get a card to trade for a towel, lovely quality towels too

Overall, if you are considering booking this hotel, do it it’s a lovely hotel, amazing staff and I can’t wait to come back. One of the best hotels I have been to and I have travelled most continents.