Name: The Beach Heights Resort
Address: 98/18-21 Kata Road, Muang, Muang, Phuket, 98/18-21
Telephone: 006676333113
Price range: from £697.50pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Let’s start with the pros.
We booked the pool access room and AC work well in this hot weather. Walkable distance to Kata and Karon Beach.

But will we stay here again? DEFINITELY NOT! 
Not sure why the rating on Agoda is above 8 when this place should probably rate below 5, and in my view a ZERO.
The hospitality here is TERRIBLE! Words to describe this resort: Unwelcoming, Rude, Bad communication, Slow, Dated, Dangerous!

Before arrival, we emailed our inquiries but got no response from the resort. 
Upon arrival, we noticed 4 staff stationed in the lobby, yet no one greeted us. We proceeded to check-in and were told that our room would only be available at 3pm. 
So we requested to leave our luggage at the resort first and yet the staff seemed pretty “nonchalant”.
We left and returned at 3pm for check-in again and were left waiting for a good while before they proceeded to check-in someone else who came after us instead. After a moment later, the staff told us our room was not ready due to some smell. Like seriously? This could be told earlier instead of letting us just wait.

Do take note that a cash deposit of 3000 baht is required. Not so great if you do not want to hold foreign currency upon returning to home country.

When we arrived in the room, we noticed the lack of housekeeping. As we required additional towel, we attempted to call for room service and reception (many times), yet to no avail. So we made our way out to make a request and headed back to our room. A few minutes later, we received a phone call from the reception and the first sentence was “Ma’am, I would like to argue with you.” Like seriously? We were just making a simple request for additional towel. 

At night when we returned to the resort, we requested for bottled water and yet again… it seemed like the staff were up to “challenge” us. So we brought up that bottled water was not replenish when we checked-in.

During our last night stay, one of the room wall fixtures fell off by itself while we were doing absolutely nothing but resting. Thankfully, none of us were hit and injured. The electrical sockets were weirdly positioned right behind our pillows. Sounds pretty dangerous, yeah?

Gym equipment is pretty dated or not functioning. Breakfast was okay.

Overall, our experience staying here was HORRIFYING. We would not recommend staying here.

Terrible Hospitality! Do not recommend staying here.

NOT A 4 STAR HOTEL. We are from sweden. Very very bad service. Staff in the lobby just hanging around and not so polite or helpful. Not clean bathroom either. This is a 3 star hotel. When we arrived they help us with bags when we legat they didnt care so much.

Not a 4 star.

We lived in this hotel for 11 days. The hotel is suitable for having breakfast in the morning and returning in the evening. The room was good.
Many thanks to July from the restaurant for her responsiveness, attentiveness to guests and kind heart.

The beach holiday

1 week after I booked and paid on Agoda, the Hotal canceled the paid room. For the cancellation, the hotel only sent a message that the room is now no longer available. But they have not canceled it on Agoda. It is required that I cancel it (free of charge). The same room (Delux Room) is still available on Agoda in 2 numbers, but now 45% more expensive.
Why doesn't the hotel cancel on Agoda on their own? Why is the room on Agoda and booking.com still 2x available, just much more expensive? The Agoda call center only offered me to look for an alternative. They did not respond to the two questions and the "strange" cancellation.

1 Week after payment they canceled - same rooms are still available now for +45 % more.

Super nice accommodation! We had a pool access room and the pool was neither cold or hot, just the right temperature. The staffs were super helpful as well when we asked if they could spray the room with some mosquito repellent they did right away while we were out so we wouldn’t be able to smell it.
Rooms were huge as well and the bed was really comfortable and room was cleaned everyday as well.

The breakfast was great! July and Shavae were very accommodating! We are super happy with the whole experience and we definitely recommend this hotel!

The location is super great because it’s close to everything, just walking distance.

A hotel worth staying at!

Stop at The Beach Heights Resort to discover the wonders of Phuket. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine, fireplace are just some of the facilities on offer. Television LCD/plasma screen, complimentary instant coffee, complimentary tea, linens, mirror can be found in selected guestrooms. Take a break from a long day and make use of fitness center, outdoor pool, spa, massage, kids club. Discover all Phuket has to offer by making The Beach Heights Resort your base.

Europe

Norway

Escorted Tours

Cruises

Antarctica

South East Asia

Laos

Private Tours

Poland

Czech Republic

River Cruises

East Asia

Hong Kong

Singapore

Vietnam

Holidays

Escorted Rail Journeys

Solo Tours

Thailand

Multi-Centres

Indian Ocean

Sri Lanka

Indian Subcontinent

Nepal

Escorted Walking Tours

Kerala

India

North America

Canada

Japan

China

Turkey

Seychelles

Croatia

Bali

Lithuania

France

Latin America

Guatemala

Malta

Argentina

Chile

Spain

Africa

Kenya

Cyprus

Egypt

Indonesia

Taiwan

Madeira

Mongolia

South Africa

Colombia

Philippines

Madagascar

Caribbean

Jamaica

Bhutan

Namibia

Portugal

All trip types

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Cambodia

Costa Rica

Middle East

Dubai

Maldives

Mauritius

Australasia

Australia

Cuba

South Korea

Kyrgyzstan

Morocco

Tanzania

Peru

Brazil

Albania

Algarve

Romania

Jordan

Borneo

Malaysia

Uzbekistan

Tenerife

Lanzarote

Benidorm

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Netherlands

Italy

Iceland

Austria

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Antigua

Grenada

Majorca

Saint Lucia

Abu Dhabi

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

3rd Week Free & Long Stay Offers

Discover our very best holiday, tours and cruise offers, hot off the press!

Newspaper Offers

Special Offers

Exclusive Discount Unlocked

Exclusive Discount Unlocked - Save £200pp on all 2026 Tours with discount code DEAL200

View Tours →

Exclusive Discount Unlocked - Save £200pp on all 2026 Tours with discount code SOCIAL200

Exclusive Discount Unlocked - Save £250pp on all Tours with discount code TZT250

Your exclusive discount code is now unlocked!

Sign Up and Save

Save £400 on selected Autumn Tours

Special Offers (view all)

Trip Type

Sort by

More Info (view all)

The Beach Heights Resort

Your holiday to Thailand is just a phone call away

Call our Travel Specialists today on 01732 809 181