Name: Sugar Marina Resort Fashion Kata
Address: 20/10 Kata Road, Muang, Muang, Phuket, Phuket
Telephone: +6676284404
Price range: from £708.88pp (7 nights includes flights and transfers)

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Pool

Patty, Bella, Sarah, Atom, Nokky All of the staff at Sugar Marina bay made me feel so welcome and looked after me for my entire stay, 10/10 would recommend! Everything was great, good value for money, amazing location and the staff are the cherry on top!

AMAZING STAFF!

Very nice hotel and exceptional staff. Thanks especially to Patty, Sarah, Atom Bella. We will come back here next year.
All best wishes from Regimantas and Arthur from Lithuania.
We will deffinitelly recomend to our friends hotel and its staff

Amazing experience

Amazing hotel.

Nice and friendly staff, especially I liked Bumbim

I arrived a bit early and was very tired and they allowed me to have a earlier check in, which after almost a day on the road is a saving

Hotel is pretty nice
Very much recommended.

Very nice!

The stay was great, I’ve come to this hotel for years and would highly recommend!  The rooms are a good size and clean and the chic room has a big bath tub which is super big and nice.  Overall we always have a relaxing stay and the team is really nice.

Great team and clean good hotel

Service was bad!!! Upon check in at 9pm, I booked via booking.com for a pool view, the staff did not confirm a single thing of my stay such as room type, number of nights etc. Although he brought me to my room, nor did he provide any room orientation! Upon discovery of my own, I realized that he provided me a room which was a lower category and I paid for a better room! Feels absolutely being cheated! It makes me feel like a fool. Went down to reception and showed it to him the room I booked for, he was apologetic and asked me whether I could stay in the cheaper room for a night first as it was fully booked. I am not sure why he thinks that he could downgrade me without a single compensation? Do I need to remind him that I paid for what I deserved? He only thinks of his situation, but does not empathize on guest experience due to the hotel shortfall???? He then asked me to rest in the earlier room first while preparing me for a new room. As I am starving, I decided to go for my dinner and come back later. He then provided me with a room neither is a pool view but it is better as it is not facing the road! I did not take any photos of the room as it is not amazing, the photos in booking.com of course do look nice, but don't trust it. It is all about photoshoots. Upon check out, I was asked to wait to inspect the room and yeah, why not as I will be chill at the poolside which is just next to the reception. No one comes back to you. As a gesture, I went back to check on the status, I was being ignored yet I also realized that they provide welcome drinks to Caucasian guests and I get absolutely nothing upon check in. Think thrice better you booked. Location and F&B although is good. But maintenance, up keeping of the property and Front Office are bad. 

Bad 

This beautiful boutique hotel is nestled in the vibrant and exquisite area of Kata Beach, next to Karon Beach. It is within walking distance from the main shopping centres, bars and restaurants. Patong entertainment area is around a 15 minutes-drive. This design hotel is a perfect example of stylish comfort.

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Sugar Marina Resort Fashion Kata

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