Name: Carlton Dubai Creek
Address: 15 Baniyas Rd, United Arab Emirates, United Arab Emirates, 7143
Telephone: +97143119000
Price range: from £0pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Ideal location. The rooms were quite spacious. However, general cleanliness was such a huge disappointment, from dirty kitchen appliances, beddings, and bathroom. A faulty shower handle, a leaking toilet, bathroom essentials not provided.

The general cleanliness was such a turn off. I would not recommend

Mostofa is a very good service.
Hôtel service is very good .
i speak my country people to coming to visite Carton hôtel .                                                                    
very good 
bar very good , service good .

...........,.............................................................

exellent

It was my first time to visit this place, I really liked the service the food the ambience. Especially Mr. MOSTAFA from Egypt assisted me with everything when needed. He has great kills of communication and handling customers with happy and smart smile. He made my day that's why I'm planning to visit this place again. Thank you Mostafa for your great service!!!👏👏👏💯🥰

The service and food was amazing!

I would like to thank Mostafa for the great and warm welcome. I will definitely come back. Very nice people and beautiful views from te bar in a relaxing atmosphere! Also the service was great and on point. We need more people like this that are so motivated!10/10

Great service

Carlton Dubai creek

Check in - asked a question about the room, as there were no pictures when you select the type of room for your group size online, a lady beside the gentleman checking us in said “one large bed. Just go and see” in a very rude manner. Like she was fed up. These types of personalities do not belong in hospitality. The gentleman checking us in was very polite otherwise. 

Room - fruit flies buzzing everywhere. Had to kill a few because the kids were fed up. Every day, we noticed more and more flies. The sink had a very bad smell so I’m guessing there is a problem there. 
On arrival we found Two almost empty toilet rolls. Two towels for four people. It was very dirty. Bits of old food on tables and chairs in the apartment. There are no doors to the bedroom so we couldn’t close the bedroom door and sit in the living room when our children were asleep. The size of apartment was however was great, there are two shower rooms and a bathtub. 
Location - near the creek and a metro station, plenty of shops walking distance from here which is convenient. Be careful of the timing though because as a family we felt very uncomfortable going for a stroll in the evening, as there were many many men walking around and sitting around too. My guess is a lot of working men are living in this area so there are many of them.

Towels - not enough in the first place and the ones we had were stained. So unhygienic, wondering if they get washed properly. 

Bed was very large but not enough for a family of four.  They provided us with a baby cot but only two sheets and no mattress. So our toddler couldn’t sleep in there. 

Noise - cars driving, beeping, doors slamming, chairs being dragged, even conversations in the hall way. The room is not soundproofed and also feels like it has no walls or windows, that’s how noisy it is. We could also hear a very loud drilling in the day time which frightened my girls they cried. Luckily we spent the days out so we didn’t have to listen to this all day. 

Breakfast - although the apartment room was disappointing the breakfast was decent, plenty of fruit, hot and cold food options, omelette station and tea options. However only basic coffee, no coffee machine. 

Lots of large deliveries being made to the hotel and only one small door for coming in and out. Double automatic doors weren’t working the whole time. So we were often bumping in to people on the way in and out. 

Overall wouldn’t recommend and wouldn’t ever stay here again. I’ve stayed in many hotels, including 3, 4 and 5 star hotels and I this hotel is NOT a 4 star.

Brutally honest review

The hotel features a total of 111 accomodation units. There is Wi-Fi throughout the hotel. The reception is open 24/7. This establishment's common areas are disability-friendly. The car park may be useful to those arriving by car. Guests will appreciate the dining options available at this hotel.

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Carlton Dubai Creek

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