Name: Crystal Land of Paradise
Address: Turkler/Alanya, Antalya, Antalya, 07407, Turkey
Telephone: +902423402311
Price range: from £0pp (7 nights includes flights and transfers)

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Product Details

Beach

Very dirty hotel, nobody cleaned the room for 3 days, nobody changed the towels during our 7 day stay.
Public WC are awfull. Seaside - there is the  plastic carpet to reach the sea
The Pillows - worst in my experience.
Food is good. And thats all.

Bad experience

During our stay at the Krystal Hotel in Alanya, we became victims of theft, which occurred at least twice. We estimated our losses to be at least $150, though it’s possible that more was stolen. This situation caused us tremendous stress and completely ruined our vacation. After realizing that money was disappearing from our room, we installed a camera that recorded a hotel staff member searching through our belongings and stealing cash.

We reported the matter to our hotel representative and the hotel manager, expecting them to take responsibility. After long negotiations, we agreed that instead of filing an official police report, the hotel would compensate us with three extra nights at another hotel in the same chain and help us rebook our return flight. This was supposed to be compensation for the financial losses, wasted time, and stress we endured. However, when we arrived at the new hotel (also part of the Krystal chain but located far from Alanya), it turned out that the new manager had no intention of honoring these agreements. We were denied the extra nights, and the entire situation was nothing more than an attempt to get rid of us by transferring us to another hotel, hoping we wouldn’t continue pursuing the issue.

We feel manipulated and deceived. The hotel clearly expected that we wouldn’t want to return to Alanya because, under Turkish law, we can only file an official theft report in the city where the crime occurred. This means we couldn’t report it from the new hotel, which was located miles away from Alanya.

Nevertheless, we are not going to let this matter drop. In two hours, we will rent a car and return to Alanya to take official legal action. We will seek not only the recovery of the stolen $150 but also compensation for our ruined vacation, the stress, and the anxiety we’ve endured over the past few days.

Furthermore, when we return to Poland, we will make sure that this issue gets proper attention in the media. We will warn others about the behavior of this hotel chain and ensure that future guests are aware of the risk they are taking by staying at Krystal Hotels. What happened to us is unacceptable, and we will not let it go unnoticed.

They tried to manipulate us, hoping we wouldn’t pursue the case. Sending us to another hotel was just a tactic to avoid responsibility by the Krystal Hotel staff in Alanya. Unfortunately, we didn’t receive even a single extra night, despite the compensation agreement. Instead of relaxation, our vacation turned into a source of immense stress.

Most disturbingly, the hotel does not take responsibility for its own staff. Despite clear evidence of theft by a staff member, they refused to properly address the issue.

I urge all future guests to be extremely cautious, as the hotel staff takes no accountability, and any attempt to resolve problems is either dismissed or manipulated.

I strongly advise against staying at this hotel and the chain it belongs to. Protect your belongings and find a better, more responsible place for your vacation.

Worst Vacation – Theft, Manipulation, and Zero Accountability from the Hotel!

Our experience at this hotel was good and bad from some points. The food was very tasty, every day you wanted to try everything. The staff is also very nice in the kitchen, especially Mustafa Can and Gamze, we were always greeted with a smile, thank you guys. The cleanliness of the room was also ok, just like the last 2 days, plus on the day we left the room, they were not cleaned and not even the towels were changed. The hotel is ok, only the pools are very small, only on the last day we had the opportunity to enjoy them. The beach is close but very small, and what bothered us the most was that starting at 17:00 there was no more sun at all. We had another unpleasant experience when we changed the towels for the beach, there was a boy who wasn't even wearing his uniform, he didn't have a T-shirt on him and he was very rude and arrogant . Another unpleasant experience we had with a man at the reception, unfortunately we could not find out his name. I want to thank the boy from the lobby bar for his special cocktails, I think his name was Ibragim, he was always very nice to us. Thanks for everything but I think we won't come back again!

It's not bad but I think it can be better! 😉

Hotel on the beach, excellent food and kind and responsive stuff. Entertainment team is doing a great job. You can bring the food to the beach or in the room, which was not allowed in other hotels. Pool water was very clean and warm. Beach goes into shade early because of sunset, but you can move along the beach in front of other hotels. Sunbeds are too closed to each other, there is no space beetween. Seawater was about 30 degrees, mostly cloudly.

Great food, nice hotel

Everything is good , the best hotel in Alanya a lot activities for people , sport and kids animation are very perfect , party and guest shows are so goood , food , beach , sea , more drinks and super animation and manager of animation is good see you soon we will be here back

Lovely holiday

The 150 welcoming units offer a perfect place to relax at the end of the day. In addition, Wi-Fi access is offered at the property. As this hotel features 24-hour reception, guests are always welcome. Catering to the special needs of visitors, Crystal Land Of Paradise Beach Hotel includes some wheelchair accessible units. All guests staying at this property arriving by car may leave their vehicle at the accommodation's parking spaces. Travellers may avail for airport transfer service. Clients can enjoy delightful dishes at the property's dining venue. If pampering is needed, all guests staying at this property can take advantage of the health facilities offered.

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