Name: Iberostar Palace Fuerteventura
Address: Urbanización Las Gaviotas, S/N, S/N, Spain, JANDIA
Telephone: +34971077130
Price range: from £790.09pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Amazing hotel, this is our second time visiting. We have not been disappointed. We first came in April 2024 and the sea view room we had was fab so have requested it again by emailing the hotel. They replied stating they would try but could not guarantee anything. When we checked in, the receptionist mentioned our request and said they were able to get us into the room next to the one we had last year. This made our stay even better as the location of the room was perfect for what we needed and so quiet too.
All the staff at this hotel work hard and are always smiling and saying ‘hola’

I didn’t use the pools as swam in the ocean
most days. I felt safe as there is a lifeguard at the beach but it’s also possible to swim where the water is not too deep. The water was perfect for swimming in April and so clear too, goggles are a must so you can see the little fish near the rocks.

Food and drink at this hotel were top notch as was the Japanese restaurant. We were lucky to get the last booking before it closed for renovation. At the buffet there was something for everyone and the desserts were so delicious and hard to just have one!!

I used the spa for the circuit which was nice and relaxing but could be better if it was a little warmer, the steam room didn’t give out much steam and there was no relaxing music playing in the actual spa. There was some in the reception area . Also, would be nice to have a water dispenser within the spa and not outside near the toilets. I still enjoyed it and found it relaxing.

We hope to come back to this beautiful hotel once it has been refurbished. I hope the staff you have will be retained as they are truly wonderful!! So refreshing to see the same staff that worked at the hotel last year.

As a side note, this hotel is not really suitable for children 1+ Not much for them to do in the hotel and resort.

Thanks to everyone who made our stay so wonderful ❤️

Perfectly relaxing holiday

Back for the 4th time and, as always, absolute perfection!  The staff are soo helpful and friendly, special mention to Sevillano and Aliou who always remember us and even our drinks order!  Food is the best all inclusive we have been to.  The hotel is closed now for major refurbishment and we cannot wait to go back in January to see how they’ve improved perfection!

Totally amazing, as always ❤️

Staff are very attentive, rooms are great with fantastic shower.
Mini bar in room is replenished daily, brilliant.  Nice bed turn-down service with lovely chocolates in the evening.

10 minute walk takes you to the local shops for any additional requirements.

Very clean hotel.

Food is absolutely amazing, can’t wait to come back.

Amazing holiday destination

We visited this hotel in March and loved every minute. From the minute we entered the hotel - my case was taken from me and I was handed a glass of Prosecco while checking in . 5* straight away for me . Check in staff were excellent and professional. We were allocated room 6403 which has an amazing side sea view and also looks onto the terrace area . Very close to all facilities . A thumbs up from me . There is water fountain at the end of the corridor which was brilliant as I usually end up buying bottles of water from supermarkets so another great plus . 
The rooms are spacious, clean and have lovely toiletries and lovely soft fluffy towels . The throws on the bed are sooooo nice . The bathroom is spacious and well designed . Only downside was I didn’t have enough room on the dressing table - felt very cramped due to coffee machine and lamps etc. and would have liked an extra suitcase holder but these are very minor personal things . We requested a different type of pillow via the app and this worked like a dream - again a great customer service option . Saved us having to go to the reception and ask . 
The hotel is in an amazing position few minutes stroll down to the beach and same again to the nearest shops and little supermarket. 
The food and drink at this hotel are absolutely fantastic, so much choice and quality . I loved the pasta station where they perfectly made your meal from your handpicked ingredients. Same with the meat and fish section . And breakfast same again with the omelette and eggs at breakfast . I honestly cannot fault the dining experience- could have stayed a month and not experienced the amount of choice there was - absolute perfection . The japenese a la carte was an amazing unique experience and was very enjoyable and entertaining from the chef . The bar staff are incredible and 3 gentleman during our stay had our drinks and snacks to perfection … amazing people and worked so hard . 
Entertainment was very good , the theatre needs advertising more as we felt so sorry for the acts , some nights hardly anyone was there but they were all good shows . The outside terrace is absolutely stunning with its lights and choice of seating … unfortunately we were there during a cold windy spell so didn’t fully benefit at night from this experience (great excuse for a return visit ) . The pool bar has an amazing choice of snacks during the day and again all superb quality . The poolside service was such a treat - loved not having to move and being able to have drinks delivered to me . The poolside towels are so nice too. Loved the cocktail trolley that did its round … nice to try different things and be introduced to new drinks . Brilliant . 
Never struggled with a choice of sunbeds . Absolutely amazing hotel with customer satisfaction being front and centre .  Check out was quick and easy .

Amazing hotel with quality and choice all the time

This was our second stay in the hotel after staying for the same week last year (first week of March). We booked a side sea view room for 3 adults and as we booked direct with the hotel we could choose our room so we had the same room as last year (8427). 

Upon arrival in the hotel the familiar smell instantly hit us and it just made it feel like we never left. The first impression at check in wasn’t great, there was a queue and rather than sitting people down to give them a drink while they waited, we did have to queue quite a while before we were even acknowledged. However once we were seen to the check in was quick and we were offered a welcome drink. Our room was also ready early, we arrived about 1pm and so 2 hours ahead of official check in time. The bell boy was quick to take us to the room and all the staff were very friendly.

The room was a good size, although for 3 adults it did lack storage. It was very quiet at night and always kept very clean. It also has an amazing view when you open the door into the corridor. We were missing a dressing gown when we arrived but reception were quick to rectify this. I also requested a kettle which they soon sorted out. We did also have an issue with the air conditioning and they sent someone out the evening we reported it and it was much better after that. 

The thing that makes this hotel is the staff, from all the cleaning staff, to the chefs, to the reception staff, to the waitresses and waiters, nothing is too much trouble. The omelette and pasta chef (Noreen I think was his name) remembered me and was always so happy. When we were in the restaurant Andres saw we had a steak a couple of times and brought over a steak knife without even being asked. Londono and Anthony also worked so hard and were so friendly in the restaurant. Merlyn in the sports bar was so kind, and so attentive, she knew what drinks we wanted before we even had to ask, we never had an issue getting drinks. Even by the pool they would come around with a drinks trolley and offer to take a drinks order, nothing was too much trouble.

The food selection in this hotel is fantastic, there is show cooking from freshly grilled fish and meat to a pasta station, it really gives you everything you want. At night it also has a carvery station and in the morning freshly cooked eggs cooked to your liking. The foot was shot on the whole, occasionally it could be hotter. The plates were also hot. Compared to last year we felt the fruit selection had improved and there was also more choice of fish and meat. They even had lobster on the grill! There could be some more variety on the carvery or even a second carving station would be good. The potato and veg choice is also limiting, maybe there could be a good more choices, eg some roasted potatoes. The sweets can also be a bit limiting at times. This said the show cooking by the carvery every night changed and was really tasty and well presented. The only other negative I’d say is the labels needs to be bigger and clearer as they were hard to read.

Both times we’ve been to this hotel we’ve had no issues getting sunbeds, there are always plenty and they are very comfortable. The entertainment team come around asking if you want to be a part of the activities but they are not pushing, they are very friendly. Across the hotel the entertainment choices are very good.  The pools could do with being a bit warmer, we went to one of the hotels over the road and their pool was a lot warmer, it would be good if one of them could be heated. The pools have lovely views and it’s easy to get a drink with the pool bar and drinks truck, you do have a more limited menu in both of these than in the sports bar upstairs. But the terrace up there is a lovely place to sit at any time of the day. The outside area last year had heaters but I didn’t see those this year and it was a bit cold to sit outside at night so if they brought those back it would be a bonus as some nights we did struggle to find a seat inside. The pool bar also did a few snacks, although again this can be a bit limited, it would be good if they did some slices of pizza or chips. It’s good that you can always get some nibbles with your drinks at night though from nuts to crisps and sometimes even sweets.

We would definitely return to this hotel, it’s by far one of the best value for money hotels we’ve have ever been to, and the staff make it a fantastic hotel. The only other thing I’d mention is just be careful when it rains as the mats can be slippery in the corridors and stair wells , so just watch your step. Overall we had a fantastic holiday and are already looking to return later this year!

A fantastic second visit

This hotel is situated in a dreamlike location, directly on the 25 km long sandy beach of Playa de Jandía with wonderful ocean views. It features an excellent spa with an exclusive VIP area, a gym, pool and children's pool. A golf course is within walking distance; the delightful village of Morro Jable is within easy reach. The international airport of Fuerteventura is at a distance of about 86 km.
Star Prestige customers can enjoy the VIP area with solarium, hammocks, Balinese beds, VIP room with special attentions.

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