Name: Marbella Club Hotel
Address: Bulevar Principe Alfonso Von Hohenlohe sn, Spain, Spain, 29600
Telephone: +34952822211
Price range: from £0pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Beach

The general manager at this iconic hotel needs to get a grip! 
We are astounded at the reviews in the media, clearly these journalists had not experienced this hotel recently!
In reception, catering and housekeeping  are sadly lacking. What should have been a relaxing luxurious break was a nightmare from the start. The check in said I had not paid, in fact it was booked and paid for months in advance! Told a room upgrade, but it was what I had reserved!
On arrival The suite had a strong smell of drains / sewage, we had  reserved a double bed, but the room set up as a twin! After 2 hours following check in offered an alternative lower grade dark room. We decided to stay put.
 The kettle cable did not reach the socket so had to move the furniture to plug it in. Does no one road test rooms? Our view, a brick wall covered in an attractive plant, but adjoining room gate would not close, so no privacy for the2 rooms. We had to stay on our terrace as the noise of screaming children was everywhere, pools, loungers, restaurant, beach club. The adult only pool had no loungers in the sun, children should be allocated this space! A dead leaf remained in our bathroom for all of our stay, the furniture frayed and worn.
Breakfast everyday was cold and service a shambles. Even if freshly cooked, bacon, eggs, etc cold! Stale croissants, had to allow over 2 hours for breakfast because of poor service. Birds everywhere, on the tables, on the ground, no attempt to move them.
Supper not much better! Made to eat outside and it was cold! The fillet steak was certainly not a fillet and at E72 overpriced. We had to tolerate a screaming children for over an hour one night in the Grill, the staff unable to deal with the situation.
The bar, overcrowded with outsiders, no room to sit down for residents, service non existent!
All our complaints were mentioned to a customer relations person, but it made no difference.
The inflated prices, the poor service and poor quality of the food make this a place to avoid!
The general manager needs to visit other 5 star de luxe hotels and make improvements in all departments.
We were told we didn’t need to pay for our 2 suppers or E10 for a small jug of milk for coffee in our room, but it did not make our stay any better!

Definitely not a 5 star experience!

Being brought here by my husband 30 years ago the love affair with this hotel has grown. Using the spa to sitting on the beach with a gin and tonic it has never let me down. The evenings are spent in the beautiful indoor lounge area which has been decorated with such sophistication to sitting in the courtyard listening to the wonderful singers. Staff always welcoming and lovely to see them all year after year.

A Haven of Luxury and Opulence

Rather disappointed. Have stayed before but felt the hotel was becoming overloaded with children and therefore very noisy. This is not therefore a 5 star deluxe experience that the room rate merits. The new pool is outstanding. The food at the grill was very poor.

Disappointing.

As usual the Marbella Club does not disappoint. The quality of the staff, food and accommodation is amazing but it does therefore come at a price.

The staff are professional, polite, friendly and efficient and all work well as a team.  The location is fantastic and you could stay on site all day and not need to move - from the amazing breakfast to evening drinks with live music in Rudi’s and everything in between.

As a couple, sometimes the number of young children around the pool can be distracting if you are looking for a quiet place to read your book or go for a swim, but that aside, it is still a top class hotel.

Another amazing visit, look forward to returning if I am lucky enough to do so.

The finest hotel I have stayed in Europe offering highest levels of service, with superb facilities in luxurious surroundings. Faultless.
Rudi’s bar, the MC Cafe, the Grill,
Breakfast, Dyson Hairdryers, Dave Thomas Golf, fine equestrian centre…
highest levels of luxury with a Spanish pulse and heart.
I’m a huge fan
🪭🪭🪭

Marbella Club Hotel•Golf Resort & Spa. Definitely the Finest Resort Hotel in Europe.

South Coast of Spain/Costa del Sol/Between Marbella and Puerto Banus/on the golden mile - Located on the Southern Coast Of Spain in the Costa del sol between Marbella and Puerto Banus in the heart of the Golden Mile / A 40 minutes drive from Malaga airport and 75 minutes drive from Gibraltar Airport / 5 minutes drive from the old town Marbella and 5 minutes to Puerto Banus / Beach front location / Approximately 25 golf courses within a 30 km distance from the hotelQuick facts
-Opening date 1954
-Accommodation. 35 rooms / 80 suites / 17 villas
-Sports facilities. Technogym fitness centre / water sports including SUP / sailing / kayaking / use of nearby 18-hole golf course and 14-court tennis club -10 tennis and 2 paddle located at sister hotel Puente Romano / equestrian centre under the same ownership
-Swimming pools. 2 heated outdoor swimming pools
-Wellness. Pilates studio / Aerial Yoga Deck / Holistic Studio / Herb Garden and Thalasso Spa
-Kids Club. 5000m2 kids club open 365 days a year featuring a dance studio / music room / garage kitchen and perfumery
-Beach Club. luxury sunbeds available for guests and non-guests on the beach opposite the hotel and fringing the lower heated seawater pool with unrivalled service from the hotel team

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